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SKILLS FOR TOURIST SERVICES [PDF]

Journal of Applied Economic Sciences, 2009
Tourism is traditionally seen as a labour intensive industry, which employs large numbers of labour with relatively low levels of human capital. Tourism employment encompasses employment in such diverse sectors as accommodation, catering, attractions, airlines, souvenir shops, tour operation and travel agencies, transportation and so on.
Andreea MARIN-PANTELESCU, Nicolae LUPU
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Experiments of LoRa to Develop Services for Tourists

2020
Low Power Wide Area (LPWA) is now becoming popular for long-range license-free wireless communication technology. Bluetooth and WiFi are commonly used for the license-free near field communication technique. However, they can cover 100 m or near. LPWA can provide news services for long distance communication in the rural area. We have been developing a
Akira Sasaki, Munkhod Bayarsaikhan, Kingsam Law, Hiroyuki Hatano, Atsushi Ito, Yuko Hiramatsu, Fumihiro Sato   +6 more
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Tourist Friend - Classified tourist mobile service

2007
A great part of ICT services today are operating based on the model of traditional content providers connected to service providers and telecom operators. In spite of the fact that the number of services is continuously growing, this growth is not as rapid as it could be.
Žunko, Zoran, Jerković, Nenad, Vukomanović, Igor, Carić, Antun   +3 more
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The Supply of the Tourist Services: A Case Study

2013
The majority of studies, carried out in the field of accommodation service evaluation, provide approaches based on the analysis of the demand. As only few studies are based on the tourist service supply, the present research is original and important.
Annunziata de Felice, Anastasia Klimova, Dario Antonio Schirone   +2 more
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Important Service Quality of Tourist Retail Services

Journal of Quality Assurance in Hospitality & Tourism, 2016
ABSTRACTThis study uses a service quality model consisting of six service quality dimensions to measure the attractiveness of a destination and their impact on customers’ loyalty intention to a tourist destination. We find that the dimensions representing destination attractiveness have a stronger impact on visitor loyalty intention than the dimensions
Yi-Fei Chuang, Shiuh-Nan Hwang, Jehn-Yih Wong, Chia-Huei Ho   +3 more
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Relationship marketing in the tourist services sector [PDF]

UTMS Journal of Economics, 2010
Marketing concept is widely applied in the contemporary conditions of business operations at the tourist market. However traditional marketing concept is more and more subjected to essential changes, firstly through strategic orientation of tourist companies and tourist destinations which are focused at developing relationships with potentional ...
Cosic, Maja, Djuric, Milenko D.
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Service Failure, Tourist Complaints, and Service Recovery

2008
WOS ...
Kozak, Metin, DUMAN, TEOMAN
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Tourists′ Perceptions of Service in Shops:

International Journal of Retail & Distribution Management, 1994
Presents the results of an exploratory study on Japanese tourists′ perceptions of service quality in Australian shops. Eight areas of service were examined: the shop assistants′ friendliness, politeness, information giving, helpfulness, concern about customers, ability to speak Japanese, ability to wrap goods, and financial exploitation.
Yvette Reisinger, Robert Z. Waryszak
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Tourists and retailers' perceptions of services

Annals of Tourism Research, 1995
Abstract This paper describes a study which measures tourist and retailers' perceptions of service levels in a tourism destination. A service quality model was used to develop survey items and interpret the results. The service dimensions used to evaluate a tourism experience included reliability, responsive, assurance, and access.
Christine A. Vogt, Daniel R. Fesenmaier
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Emotional Intelligence and Tourist Services

International Journal of Hospitality & Tourism Administration, 2003
Abstract Emotional intelligence, a type of social and personal intelligence, is important in managing interpersonal relationships and interactions, especially in the business sphere. Businesses that involve frequent customer contact and interaction, such as those in the field of tourism, can benefit from the application of multiple intelligences.
Alessandro S. Cavelzani, Ihno A. Lee, Valerio Locatelli, Gabriele Monti, Marco A. Villamira   +4 more
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