Results 281 to 290 of about 10,850,245 (311)

Measuring perceived service quality in urgent transport service

Journal of Retailing and Consumer Services, 2007
Abstract In marketing literature, the study of service quality has focused on customer evaluation. The knowledge of consumer perceptions with regard to this complex construct constitutes powerful information for measuring company performance and for managing strategic projects.
Laura Martínez Caro, Jose Antonio Martínez García   +1 more
openaire   +1 more source

QUALITY INDICES OF PUBLIC TRANSPORTATION SERVICES

World of Transport and Transportation, 2018
ABSTRACT The authors’ study was devoted to the methodology that could estimate quality and ranking of transport services provided to townspeople in urban passenger and baggage transit, particularly using road vehicles and land electric transport vehicles.
R. S. Ayriev, M. A. Kudryashov
openaire   +1 more source

Customer Assessment of Transportation Service Quality

1997
Presented at the 39th Transportation Research Forum meeting, Oct.
Cunningham, Lawrence F., Lee, Moonkyu, Young, Clifford E., Cunningham, Lawrence F., Lee, Moonkyu, Young, Clifford E.   +5 more
openaire   +1 more source

A service quality experimental measure for public transport

European Transport / Trasporti Europei, 2006
In questa nota é proposta una tecnica per la misura della qualità dei servizi di trasporto collettivo. Il peso che ciascun fattore ha sulla qualità del servizio globale é calcolato attraverso una procedura empirica sulla base dei giudizi espressi dagli utenti su alcuni fattori di qualità del servizio.
MAZZULLA, GABRIELLA, EBOLI, Laura
openaire   +2 more sources

Shaping Quality of Service in Freight Transport

2019
Quality is an interdisciplinary and multidimensional concept. Systems guaranteeing quality of products and services were developed right in the ancient times. The transport service quality is defined as a set of features characterising a given transport service with respect to the transport user’s requirements and expectations.
openaire   +1 more source

CLUSTER ASSESSMENT OF TRANSPORT SERVICE QUALITY

World of transport and technological machines
This article presents methods and criteria for assessing the quality of transport service. Due to the new mobility requirements, the choice of forms and methods of transport service organization is a key factor in improving the quality of urban bus rapid transit services.
Xiaokun Li, Vladimir Vasilevich Zyryanov
openaire   +1 more source

Competing through quality in transport services

Managing Service Quality: An International Journal, 1998
The public transport industry is one of the most competitive sectors in the UK with airlines, rail and bus operators all facing stiff competition not only from their direct rivals but also from other modes and private transport. The response of customers to improvements in quality of service by bus operators is discussed and evaluated using case ...
openaire   +1 more source

Housing, Transportation and Quality of Life among People with Mobility Limitations: A Critical Review of Relationships and Issues Related to Access to Home- and Community-Based Services

Disabilities, 2022
Krista L Best, François Routhier, Sander L Hitzig   +2 more
exaly  

Applying the Kano model to investigate the quality of transportation services at mega events

Journal of Retailing and Consumer Services, 2021
Chia-Lin Hsu, Mu-Chen Chen
exaly  

Service Quality and Innovation in Air Transport

Passenger services at airports are coproduced by many organizations - airports, airlines, ground handlers, immigration, customs, aviation security, and commercial establishments. Service performance on subjective parameters is evaluated primarily through customer satisfaction surveys at frequent intervals through third parties with varying parameters ...
openaire   +1 more source