Results 51 to 60 of about 1,004 (184)
HDR‐SA: A Hybrid Deep Learning and RoBERTa‐Based Framework for Sentiment and Aspect Analysis
IET Software, Volume 2026, Issue 1, 2026.The ability to comprehend complex viewpoints in text is critical for sentiment analysis (SA), particularly at the aspect level, yet existing models struggle with accurately identifying sentiment polarities and aspect‐specific expressions due to their reliance on large, manually annotated, domain‐specific datasets.
Laxmi Pamulaparthy +2 more
wiley +1 more source
Tourism & Management Studies, 2014 Social media has changed the way tourists seek and exchange information, resulting in changes in the management of tourism businesses including hospitality facilities.
Pablo Flôres Limberger +3 more
doaj
Does TripAdvisor Makes Hotels Better?
, 2021 It seems reasonable to expect that the emergence of opinion sites such as TripAdvisor should result in significant behavior changes among service providers. They might be expected to improve their service because disgruntled customers have the facility to share their impressions with a wider audience.
Cunningham, Pádraig +3 more
openaire +1 more source
Cutting the apron strings: Establishing optimal distinctiveness from mentors in creative industries
Strategic Management Journal, Volume 46, Issue 12, Page 3048-3091, December 2025.Abstract Research has established that organizations benefit from “optimal distinctiveness,” that is, being sufficiently similar to and different from competitors. However, we know less about producers' strategic positioning choices to establish optimally distinctive identities.
Daphne Ann Demetry, Rachel Doern
wiley +1 more source
Profile Tourists Using TripAdvisor’s Reviews
The profiling of tourists according to their decision behaviour is not new. Still, the popularity of the Internet and its increasing role in tourist decisions is becoming an essential area of research. TripAdvisor uses various methods to profile tourists based on their interactions and behaviours on the platform. This study utilised TripAdvisor reviews
Ferreira, Jessica +2 more
openaire +2 more sources
Journal of Consumer Affairs, Volume 59, Issue 4, Winter 2025.ABSTRACT Algorithm‐driven platforms have become central to modern consumer decision‐making. While consumers have always been subject to bounded rationality, recent discussion suggests that personalized recommendation systems can further constrain consumer choices and, in turn, reinforce various cognitive biases.
Wookjae Heo
wiley +1 more source
Complaints online: The case of TripAdvisor
Journal of Pragmatics, 2011 Complaints have been studied from two major disciplinary perspectives. Whereas pragmatic approaches have tended to rely on data elicited via discourse completion tests (DCTs), more ethnomethodologically informed approaches have focused on naturally occurring talk in interaction.
unknown ( host institution ) +1 more
openaire +3 more sources
To Tell or Not to Tell? On the Under Communicating of Sustainability in Digital Environments
Business Strategy and the Environment, Volume 34, Issue 7, Page 8118-8133, November 2025.ABSTRACT The paper investigates sustainability communication using digital tools—such as social media, websites, emails, and newsletters—and delves into the drivers that determine the undercommunication of sustainability (i.e., the green blushing phenomenon) in digital environments.
Simone Guercini +3 more
wiley +1 more source
Examining Gender and Cultural Influences on Customer Emotions
Journal of Consumer Behaviour, Volume 24, Issue 6, Page 2793-2822, November 2025.ABSTRACT Understanding consumer emotional experiences on e‐commerce platforms is crucial for businesses seeking to enhance customer engagement and personalization. Recent research has demonstrated that these experiences are more intricate and diverse than previously examined, encompassing a wider range of discrete emotions and spanning multiple ...
Vinh Truong
wiley +1 more source
Aproximación a los comentarios on-line de los consumidores de los hoteles de Guayaquil
Turismo, Desarrollo y Buen Vivir. Revista de Investigación de la Ciencia Turística-RICIT, 2016 Las nuevas realidades del mercado turístico caracterizado por el boca-oreja-electrónico, imponen la necesidad de investigar en los contenidos de las opiniones on-line de los consumidores, como información que contribuye a la toma de decisiones. Sobre los
Luci Salas Narváez +2 more
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