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Reading between the lines: untwining online user-generated content using sentiment analysis

Journal of Research in Interactive Marketing, 2021
PurposeOne of the major challenges within the airline industry is to keep pace with the changing customer perception toward their service quality. This paper aims to demonstrate how sentiment analysis of user-generated big data can be used to research ...
Gowhar Rasool, Anjali Pathania
semanticscholar   +1 more source

Understanding User-Generated Content and Customer Engagement on Facebook Business Pages

Information systems research, 2019
With the growth and prevalence of social media platforms, many companies have been using them to engage with customers and encourage user-generated content about their products and services.
Mochen Yang, Yuqing Ren, G. Adomavicius
semanticscholar   +1 more source

Journalistic Source Discovery: Supporting The Identification of News Sources in User Generated Content

International Conference on Human Factors in Computing Systems, 2021
Many journalists and newsrooms now incorporate audience contributions in their sourcing practices by leveraging user-generated content (UGC). However, their sourcing needs and practices as they seek information from UGCs are still not deeply understood ...
Yixue Wang, N. Diakopoulos
semanticscholar   +1 more source

Modeling the relationship between firm and user generated content and the stages of the marketing funnel

International Journal of Research in Marketing, 2019
While research has successfully linked social media to separate customer metrics, an in-depth conceptual and empirical understanding of how social media affects the stages of the marketing funnel is currently lacking.
Anatoli Colicev   +2 more
semanticscholar   +1 more source

User generated (web) content

Proceedings of the 12th International Workshop on Principles of Software Evolution and the 7th annual ERCIM Workshop on Software Evolution, 2011
It has been claimed that the advent of user-generated content has reshaped the way people approached all sorts of content realization projects, being multimedia (YouTube, DeviantArt, etc.), knowledge (Wikipedia, blogs), to software in general, when based on a more general Open Source model.After many years of research and evidence, several studies have
Giovanni M. Alluvatti   +3 more
openaire   +1 more source

Tourism destination image based on tourism user generated content on internet

, 2020
Purpose The purpose of this paper is to study tourists’ spatial and psychological involvement reflected through tourism destination image (TDI), TDI is divided into on-site and after-trip groups and the two groups are compared in the frame of three ...
Jun Wang, Yunpeng Li, Bihu Wu, Yao Wang
semanticscholar   +1 more source

User generated content

Proceedings of the 3rd workshop on Information credibility on the web, 2009
User Generated Content (UGC) is one of the main current trends in the Web. This trend has allowed all people that can access the Internet to publish content in different media, such as text (e.g. blogs), photos or video. This data can be crucial for many applications, in particular for semantic search.It is early to say which impact UGC will have and ...
openaire   +1 more source

User Generated Content und Metadatenmanagement

HMD Praxis der Wirtschaftsinformatik, 2007
Enterprise Content Management (ECM) bezeichnet Konzepte, Methoden, Technologien und Anwendungen rund um die elektronische Unterstutzung von Geschaftsprozessen auf Basis von unternehmensweit vorhandenen Dokumenten. ECM ist dabei kein vollig neuer Ansatz, sondern integriert Losungen z. B. fur das Dokumentenmanagement oder Web Content Management.
Christian Kittl, Christian Zeidler
openaire   +1 more source

Interacting User Generated Content Technologies

Proceedings of the 2017 ACM Conference on Economics and Computation, 2017
In this paper, we study the question and answer (Q&A) feature of electronic commerce platforms, an increasingly common form of user-generated content (UGC) that allows consumers to publicly ask product-specific questions and receive responses, either from the platform or from other customers.
Shrabastee Banerjee   +2 more
openaire   +1 more source

Differentiation with User-Generated Content

Management Science, 2015
This paper studies competition between firms whose “products” (content) are generated by their customers (users). Video sharing sites, social networks, online games, etc. all rely heavily on user-generated content and have been growing significantly in the last decade.
Kaifu Zhang, Miklos Sarvary
openaire   +1 more source

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