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Testing user satisfaction tools
Nurse Researcher, 1999In their quest for organisational effectiveness, service sectors are increasingly defining and measuring the service quality they deliver to users. In a previous article, Roberts (1) described the development of contextual user satisfaction tools. This article takes that process forward, by reviewing the sequential steps of reliability testing for ...
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User involvement and user satisfaction
Information & Management, 1993Kwasi Amoako-Gyampah, Kathy B. White
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A Theoretical Integration of User Satisfaction and Technology Acceptance
Information systems research, 2005B. Wixom, P. Todd
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1994
It is possible to measure various quantities about a user’s interaction with a system, such as frequencies of command usage, task completion times, and user think times (Treu, 1975a; Abrams and Treu, 1977). This was discussed in Chapter 5. Values of such measures can reflect the design complexity of interaction language and how well a language is known
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It is possible to measure various quantities about a user’s interaction with a system, such as frequencies of command usage, task completion times, and user think times (Treu, 1975a; Abrams and Treu, 1977). This was discussed in Chapter 5. Values of such measures can reflect the design complexity of interaction language and how well a language is known
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Measurement of End-User Computing Satisfaction
2007Doll and Tofkzadeh (1988) developed their measure of End-User Computing Satisfaction because ‘decision analysis’ (examination of specific uses of computer applications in decision making) is “generally not feasible” (p. 259) but that satisfaction is a reasonable surrogate for assessing use.
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Perceived user satisfaction and intention to use massive open online courses (MOOCs)
Journal of Computing in Higher Education, 2020Irma Pozón-López +3 more
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FungalTraits: a user-friendly traits database of fungi and fungus-like stramenopiles
Fungal Diversity, 2021Sergei Põlme +2 more
exaly