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Interactivity in online chat: Conversational cues and visual cues in the service recovery process

open access: yesInternational Journal of Information Management, 2021
Use of both verbal and nonverbal cues in computer-mediated communication can influence customers’ perceptions and their behavioral intentions. Drawing on the compensation effect theory, this study investigates how verbal and nonverbal cues used by ...
Si Shi, Robin Nunkoo, Dogan Gursoy
exaly   +2 more sources
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Effects of visual and auditory cues on haptic illusions for active and passive touches in mixed reality

International Journal of Human Computer Studies, 2021
Sangwon Lee, Young June Sah
exaly  

A dual‐process model of how incorporating audio‐visual sensory cues in video advertising promotes active attention

Psychology and Marketing, 2020
Steven Bellman   +2 more
exaly  

The use of chemical and visual cues in female choice in the butterfly Bicyclus anynana

Proceedings of the Royal Society B: Biological Sciences, 2007
Antonia Monteiro
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