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Modeling and simulation of customer dissatisfaction in waiting lines and its effects
SIMULATION, 2016A combination of discrete-event and agent-based simulation analysis using a field-tested psychological model for evaluating the effects of customer dissatisfaction in waiting lines beyond balking and reneging was developed. The proposed model assessed the effects that different psychological parameter values and business decisions in waiting lines have
Jorge A. Alvarado-Valencia +2 more
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Serial production lines with waiting time limits: Bernoulli reliability model
IEEE Transactions on Engineering Management, 2018Production systems with waiting time constraints are frequently encountered in semiconductor, automotive, battery, food, and many other manufacturing industries. Under the waiting time constraints, the residence time of in-process inventories is constrained by a predetermined time limit.
Jun-Ho Lee, Jingshan Li, John A. Horst
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Improving Retail Manpower Planning with a Quasi-Subjective Waiting Line Model
Journal of the Academy of Marketing Science, 1980One of the most fruitful approaches for increasing marketing productivity is through more efficient manpower planning. This is particularly true in the labor intensive sectors of marketing such as retailing, particularly the retail department store. Waiting line models offer a high degree of potential for more effective manpower planning in the retail ...
Howard S. Gitlow, Bert Rosenbloom
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Production and Operations Management, 2006
We perform an analysis of various queueing systems with an emphasis on estimating a single performance metric. This metric is defined to be the percentage of customers whose actual waiting time was less than their individual waiting time threshold. We label this metric the Percentage of Satisfied Customers (PSC.) This threshold is a reflection of the ...
Chester Chambers, Panagiotis Kouvelis
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We perform an analysis of various queueing systems with an emphasis on estimating a single performance metric. This metric is defined to be the percentage of customers whose actual waiting time was less than their individual waiting time threshold. We label this metric the Percentage of Satisfied Customers (PSC.) This threshold is a reflection of the ...
Chester Chambers, Panagiotis Kouvelis
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Rapid Modeling of Express Line Systems for Improving Waiting Processes
2009In time-based competition, one of the main management objectives in services is to decrease customers’ waiting. Accordingly, search for designs of queuing systems which reduce waiting has become a major concern of managers. A frequently used solution is the application of express lines.
Noémi Kalló, Tamás Koltai
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An analytic model for single-wavelength fiber delay line buffer with finite waiting places
SPIE Proceedings, 2007In an asynchronous optical packet switching network, contention occurs at a node whenever two or more packets are trying to leave the node from the same output port on the same wavelength. As a means of contention resolution, fiber delay lines (FDLs) are commonly implemented in optical buffers.
Zheng Liang +4 more
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2011 International Conference on Information Management, Innovation Management and Industrial Engineering, 2011
The queueing model of Poisson arrival process, general distribution service process and infinite servers can be applied in the stochastic service system how many servers do we need to ensure the customers scarcely have to wait in queue. According to the additivity of Poisson distribution, the queueing theory principle and nature of probability theory ...
Ronggui Dao +4 more
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The queueing model of Poisson arrival process, general distribution service process and infinite servers can be applied in the stochastic service system how many servers do we need to ensure the customers scarcely have to wait in queue. According to the additivity of Poisson distribution, the queueing theory principle and nature of probability theory ...
Ronggui Dao +4 more
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Applications of Waiting Lines Models for Improving the Performance Levels of Banking Service System
Journal of Technology ResearchIn this study, the theory of waiting queues was applied to improve the quality of banking services provided by Jumhouria Bank, Ahmed Al-Sharif Branch. By using a single- row waiting queue model and several service centers with one service stage (MM/s), and to determine the requirements for building the model, the study focused on banking service ...
Mahmud E. Abushaala, Ahmed A. Essdai
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Proposed Queuing Model M/M/3 with Infinite Waiting Line in a Supermarket [PDF]
, 2018 In this paper M/M/c queuing model is considered and applied to solve a problem in a supermarket when are generated crowds by buyers on the cash boxes. The model of the supermarket has three cashsettling boxes and one queue created from buyers. The performance of the supermarket is analyzed using three cash boxes with arriving rate of 50 customers/ hour
Kukuseva, Maja +4 more
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Waiting-Line Models: An Introduction to Their Theory and Application
Technometrics, 1968Marcel F. Neuts +3 more
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