Synonyms
Evidence-based policymaking; Government performance; Outcome monitoring; Performance management; Performance measurement; Program evaluation; Program performance
Definition
Data-driven management is the strategic, routine use of data to improve service quality and achieve key outcomes.
Introduction
For years, leaders in both the private and public sectors have recognized the value of using data to guide operations, maximize productivity, and achieve important goals (see McAfee and Brynjolfsson 2012). Data-driven managementis the strategic, routine use of data to improve service quality and achieve key outcomes. This approach is a best practice for optimizing government efficiency and effectiveness across agencies. When developing goals, data can help leaders identify needs, prioritize activities, and track the outcomes that matter most to their community. In the context of project and program management, data can help identify and diagnose problems as well as support...
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Davies, E., VanLandingham, G., Silloway, T. (2018). Data-Driven Management. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-20928-9_2394
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DOI: https://doi.org/10.1007/978-3-319-20928-9_2394
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