Abstract
Traditional chatbots lack the capability to correctly manage conversations according to the social context. However a dialogue is a joint activity that must consider both individual and social processes. In this work we propose a model of a social chatbot able to choose the most suitable dialogue plans according to what in sociological literature is called a “social practice”. The proposed model is discussed considering a case study of a work in progress aimed at the development of a serious game for communicative skills learning.
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Acknowledgments
We are grateful to Prof. J. Jeuring, for his useful explanation of the Communicate! project and for providing us the scenarios of the game.
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Augello, A., Gentile, M., Weideveld, L., Dignum, F. (2016). A Model of a Social Chatbot. In: Pietro, G., Gallo, L., Howlett, R., Jain, L. (eds) Intelligent Interactive Multimedia Systems and Services 2016. Smart Innovation, Systems and Technologies, vol 55. Springer, Cham. https://doi.org/10.1007/978-3-319-39345-2_57
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DOI: https://doi.org/10.1007/978-3-319-39345-2_57
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