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Indian Journal of Public Health Research & Development
Year : 2019, Volume : 10, Issue : 8
First page : ( 1369) Last page : ( 1371)
Print ISSN : 0976-0245. Online ISSN : 0976-5506.
Article DOI : 10.5958/0976-5506.2019.02087.4

Comparison of Needs and Demand on Health Services: A Cross-Sectional Survey in Indonesia

Fajria Asruliasani*

Student of Health Policy Administration Program Study, Faculty of Public Health, Airlangga University, Indonesia

*Corresponding author: Asruliasani Fajria, Department of Administration and Health Policy, Faculty of Public Health, Airlangga University, Indonesia. Jl. Mulyorejo Kampus C Universitas Airlangga Surabaya, 60115, Indonesia. Email: asruliasani@gmail.com

Online published on 26 September, 2019.

Abstract

Health is a capital to work and live to develop offspring. Demand to be healthy is not the same among humans. In the economic activity of health, learning about the needs and demand is needed to determine the level of consumer demand for a product (not just about goods but also health services) so that by knowing it producers (health facilities) can determine attitudes and actions to meet the needs of the consumer (prospective patient). The research method was an descriptive observation with cross sectional design Sampling is done by quota sampling technique where the research team determine the sample size for the survey of need and demand of health services. The sample size of this research is 100 people. Samples are taken randomly in some areas of Indonesia in Surabaya, Jakarta, Kalimantan, Sulawesi, Bali and Sumatera areas to meet specified quota. The results obtained comparison between need and demand for health service destination is mean 1, 46%. Comparison between needs and demand for speed of service is mean 5, 225%. Comparison of needs and demand for health information from officers is mean 0, 94%. Comparison of needs and demand for ease of health services is mean 1, 44%. There are still gaps because of the factors where health services need aspect, many respondents make a doctor or dentist general practice as a place of choice of health services, whereas on demand, respondents turned out to come to many private hospitals for health services, none gap on the convenience factor of the health service because there is a gap in the speed factor of service and there is no gap in the health information factor of the officer.

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Keywords

Need, Demand, Health Services.

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