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Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty
This study examines the relationships and the impacts of service quality, customer satisfaction and switching costs on customer loyalty of e-banking in commercial banks.
D. Nguyen, V. T. Pham, D. Tran, D. Pham
semanticscholar +1 more source
Certain strains of Escherichia coli possess and express the toxin colibactin (Clb) which induces host mutations identical to the signature mutations of colorectal cancer (CRC) that lead to tumorigenic lesions.
Manita Guragain+4 more
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Quality service in radiology [PDF]
Radiology is part of the service industry and as a service provider one needs to understand quality and delivery of service. This includes knowledge of customer service, customer satisfaction and all its related issues as well as quality assurance and improvement issues.
openaire +3 more sources
An important gap in the literature is how clinicians feel about patient-centered technologies and how clinicians experience patient-centered technologies in their workflows.
Courtenay R Bruce JD, MA+20 more
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While online grocery shopping has been rapidly expanding over the last several years, online sales of fresh produce have lagged far behind. One of the most significant contributing factors for this lag is the consumer’s inability to assess the quality of
Eunhee Park+3 more
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A Conceptual Model of Service Quality and Its Implications for Future Research
The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers, quality in services is largely undefined and unresearched.
A. Parasuraman, V. Zeithaml, L. Berry
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The effect of electronic banking service quality on customer satisfaction
Coronavirus 2019 (Covid 19) was first detected in Wuhan City, Hubei Province, China, and it was eventually spread to other countries. The spread of the virus has had a big impact on health and economy worldwide.
Siti Nor Aqiliyah binti SUBAHUDIN+1 more
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Telecom Operator’s Approach to QoE
Telecommunication networks are ever more frequently relying on artificial intelligence and machine learning techniques to detect specific use patterns or potential errors and to take automated decisions when these are encountered.
Karol Kowalik+3 more
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Assessment of the quality of service in the field of real estate transactions: modern methodological approaches [PDF]
This article discusses topical issues related to the assessment of the quality of service in the field of real estate transactions, in particular, the theoretical and methodological approaches to determining the quantitative value of the service ...
N. M. Kalinina, E. V. Khrapova
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Analysis of Student Satisfaction Toward Quality of Service Facility [PDF]
The development of higher education is very rapid rise to the tight competition both public universities and private colleges. XYZ University realized to win the competition, required continuous quality improvement, including the quality of existing ...
Darmawan Napitupulu+9 more
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