A MODEL FOR MEASURING THE RELATIONSHIP BETWEEN SERVICE RECOVERY AND SERVICE QUALITY: A CASE STUDY AT THE PUBLIC UNIVERSITY LIBRARY [PDF]
The study aimed to investigate the critical success factors of service recovery towards service quality at the National University of Malaysia (UKM) library.
Tan Pei Kian
core
An interview with Sheila Corrall: Interview by Margaret Adolphus [PDF]
, 2008 Contribution to a website series of Information Management Guru Interviews, where “leading industry and subject specialists share their experiences and opinions with Emerald.” Outlines the career background of the interviewee and discusses her views on ...
Corrall, Sheila
core +1 more source
Phase Engineering of Nanomaterials (PEN): Evolution, Current Challenges, and Future Opportunities
Advanced Materials, EarlyView.This review summarizes the synthesis, phase transition, advanced characterization spanning ex situ to in situ and operando techniques, and diverse applications of phase engineering of nanomaterials (PEN). It further outlines key challenges and future opportunities, such as phase stability, architecture control, and artificial intelligence (AI)‐driven ...
Ye Chen +7 more
wiley +1 more source
Επιπτώσεις εφαρμογής ISO 9001:2000 στις ελληνικές ακαδημαϊκές βιβλιοθήκες [PDF]
, 2007 This work investigates and empirically assesses the current status of quality management systems implementation in the Greek academic libraries. More specifically, the main aim of this paper is the assessment of pitfalls and benefits of ISO 9001:2000 ...
Κίτσιου, Μαρία Β. +1 more
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Elastomers Combining Damping Efficiency With Rapid Recovery
Advanced Materials Technologies, EarlyView.Double network granular elastomers (DNGEs) combine high energy dissipation under both cyclic loading and high impact with rapid shape recovery. 3D printing enables the production of complex, customizable structures with tailored performance. Recyclable DNGEs retain their properties over multiple recycling cycles.
Eva Baur, Alain Molleyres, Esther Amstad
wiley +1 more source
Liber Quarterly: The Journal of European Research LibrariesUniversity libraries live and change through interaction with the scientific community or without essential interaction they fail to evolve and grow. This article studies the effects of collaboration between professors and librarians on the strategic ...
Kaisa Sinikara
doaj +1 more source
Age diversity and the aging librarian in academic libraries in South Africa
South African Journal of Libraries and Information Science, 2010 The focus of this article is to illustrate the current age distribution of academic librarians in South Africa and to determine the need for age diversity management in academic libraries.
Sophie Van der Walt, Tanya Du Plessis
doaj +1 more source
Connecting Best Practices in Public Relations to Social Media Strategies for Academic Libraries [PDF]
, 2016 Academic libraries worldwide use social media to inform and connect with users. VCU Libraries is no different and must keep up with rapidly evolving platforms and user expectations.
Hurst, Emily +2 more
core +2 more sources
Multimodal Human–Robot Interaction Using Human Pose Estimation and Local Large Language Models
Advanced Robotics Research, EarlyView.A multimodal human–robot interaction framework integrates human pose estimation (HPE) and a large language model (LLM) for gesture‐ and voice‐based robot control. Speech‐to‐text (STT) enables voice command interpretation, while a safety‐aware arbitration mechanism prioritizes gesture input for rapid intervention.
Nasiru Aboki +2 more
wiley +1 more source
Competencies of strategic leadership in an academic library during a digital era
Acta CommerciiOrientation: Strategic leaders of South African academic libraries are key in strategy work, but researchers lack knowledge about their competencies in leading libraries during the digital era.
Mbongiseni P. Magagula +1 more
doaj +1 more source