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INVESTIGATING EFFECTS OF PERCEIVED SERVICE QUALITY ON OVERALL SERVICE QUALITY AND CUSTOMER SATISFACTION: CASE OF SAUDI AIRLINES [PDF]
An increase in information readiness and intense competition between service organizations leads to more challenges in the business environment. On top of these service characteristics and need for a human touch are additional challenges for airline ...
Ibrahim Alsini
doaj
Quem são? Para onde vão?: o segmento aéreo regional no Brasil
This article discusses the Brazilian airline sector with emphasis on the regional segment. In this context, the aim is to reveal the importance of the Brazilian regional airline segment regarding the densification of routes in the country and the ...
Ana Paula Camilo Pereira
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Company Facebook and Crisis Signal: The Case of Malaysian Airline Companies
The rapid advancement of social media play a significant role in publicizing the corporate image and reputation of organizations. The type of information shared and method used by business corporations to disseminate information via social media have profound influence on the public’s perception towards particular organizations.
Nor'izah Ahmad +2 more
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Word of mouth has become an important source of information affecting attitudes and behaviors of consumers. Specially, in the area of services that quality of consumer beliefs plays an important role in their decision-making process. Word of mouth is critical in services industries because intangible products cannot be evaluated before their ...
Tahmoures Hasangholipour +2 more
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Using the Multi Criteria Decision Making Methods in Aircraft Selection Problems and an Application
This study focuses on the choice of aircraft, which is one of the rarely studied topics in the literature. The aim of the work is to determine the most suitable aircraft for airline companies with different flight networks and different flight different ...
Kasım Kiracı, Mahmut Bakır
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A Rapid Solving Method to Large Airline Disruption Problems Caused by Airports Closure
Airline disruption is universal phenomenon that block the originally scheduled flights, and the slow recovery scheduling causes a lot of losses to both the airline companies and the passengers.
Zhengtian Wu +4 more
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Investment Analysis of Airline Companies in Pandemic [PDF]
Yanman Yu, Xiaohan Liang, Zeyu Gu
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The COVID-19 pandemic’s impact on the financial performance of the aviation industry
Extraordinary situations such as the COVID-19 crisis affect various financial indicators of companies, including profitability, indebtedness, and liquidity.
İsmail Fatih Ceyhan, Özden Karapolat
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[Occupational diseases in an airline company].
617 cases of occupational health disorders in an average population of approximately 4,400 were reported by the Occupational Health Services of the Norwegian section of SAS during the period 1985 to 1996. Musculoskeletal disorders accounted for approximately 75% of all registered disorders. Wherever possible, occupational disorders should be registered
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The application of RFID technology in an airline company
Havacılık sektörü gün geçtikçe büyümekte taşınan yolcu ve bagaj sayısı da artmaktadır. Taşınan bagaj sayısındaki artış aksaklığa uğrayan bagaj sayısını da arttırmaktadır. Aksaklığa uğrayan her bagaj, havayolu şirketleri için maliyetlere ve yolcular için memnuniyetsizliğe neden olmaktadır.
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