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Measuring The Service Quality In Airline Companies
In today’s life, it is a very natural process to travel anywhere in countries which is people living or a point all over the world. To reach place that is planned for holiday or work travel, is a usually desired by everyone as soon as possible.
Birgül Küçük Çırpın, Didem Kurt
doaj +4 more sources
AbstractThe main purpose of the current study was to investigate the factors effective in the service quality of airline companies ba sed on the SERVQUAL Scale. Further, the relationships among service quality, satisfaction, trust and loyalty will be also studied. To achieve the purposes of the research, a field study was conducted on 259 passengers of
Ali Asghar Pourezzat
exaly +2 more sources
Tourist destination competitiveness and ESG performance in the airline industry [PDF]
The relevance of corporate environmental, social, and governance performance (ESG) has increased significantly during the last few years. The airline industry is susceptible to such environmental, social, and governance practices, which explains its ...
Juan Dempere, Kennedy Modugu
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This study examines how corporate reputation is perceived by investors through the financial performance and equilibrium of several airline companies. We used a sample of 22 companies. Nineteen are listed in the World Airline Awards 2018 ranking based on
Andreas-Daniel Cocis +2 more
doaj +1 more source
The COVID-19 pandemic has caused a dramatic reshaping of passenger risk perception for airline industry. The sharp increase in risk aversion by air passenger has caused a disastrous impact on the tourism service industry, particularly airline industry ...
Zhou Lu +4 more
doaj +1 more source
THE FINANCING BEHAVIOR OF AIRLINE COMPANIES
Airline companies, including many legacy airlines, have developed global alliances to adapt to dynamic competitive conditions to gain a competitive advantage over other companies. In this way, the number of destinations and network structures of the airline companies have expanded.
Kasım Kiraci, Veysi Asker
openaire +3 more sources
This study focuses on how the concept of country of origin (COO) and national loyalty affect purchasing decisions of prospective travelers when purchasing airline tickets.
Talha Harcar, Ersem Karadag
doaj +1 more source
The Effects of Cryptocurrency Trading Websites on Airlines’ Advertisement Campaigns
In future years, airline companies will be leaning more and more towards cryptocurrencies to implement their digital marketing strategies as leaders seek to gain an understanding of the factors affecting airlines’ visibility parameters.
Damianos P. Sakas +3 more
doaj +1 more source
THE ROLE OF CAUSE MARKETING IN ENHANCING THE COMPETITIVENESS OF AIRLINE COMPANIES [PDF]
The aviation market has been characterised by strong competition and fast transformations driven by airline deregulation, fast technological advancements, and innovations. Therefore, airline companies must quickly and effectively adapt to the competitive
Nourhan Gamal Ibrahim Ahmed +3 more
doaj +1 more source
Investigating brand personality of state-owned and private airlines: Maham Versus Iran Air [PDF]
Today, companies need to create exclusion not in the market but in their own capabilities and features in order to gain distinction. The creation and maintenance of distinction through functional features is nearly impossible anymore.
Mahdi Karoubi +1 more
doaj +1 more source

