The main purpose of the current study was to investigate the factors effective in the service quality of airline companies ba sed on the SERVQUAL Scale.
A. Pourezzat +2 more
semanticscholar +1 more source
Abstract Research Summary We extend ecosystem theory to cases in which platforms are complementors to each other: inter‐platform ecosystems. Analyzing web traffic data on 241 European platforms, we identify and characterize demand‐side inter‐platform ecosystems, and propose a theory of why they emerge.
Bruno Carballa‐Smichowski +3 more
wiley +1 more source
Using the Multi Criteria Decision Making Methods in Aircraft Selection Problems and an Application
This study focuses on the choice of aircraft, which is one of the rarely studied topics in the literature. The aim of the work is to determine the most suitable aircraft for airline companies with different flight networks and different flight different ...
Kasım Kiracı, Mahmut Bakır
doaj +1 more source
Is there Still a PR Problem Online? Exploring the Effects of Different Sources and Crisis Response Strategies in Online Crisis Communication Via Social Media [PDF]
This study examined the effects of source and crisis response strategy on crisis communication outcomes in the context of social media. A 3 (source: organization, CEO, or customer) × 2 (strategy: accommodative or defensive) × 2 (crisis type: airline ...
Kim, Young, Park, Hyojung
core +1 more source
Managing the threat of terrorism in British travel and leisure organizations [PDF]
This paper examines the perceived threats from terrorism in six organizations in the travel and leisure sector in the UK. These organizations are particularly exposed to such extreme threats.
Sullivan-Taylor, Bridgette +1 more
core +1 more source
Career Sustainability Profiles of Self‐Initiated Expatriates and Associated Person‐Related Factors
ABSTRACT The increasingly volatile global working environment poses particular challenges for self‐initiated expatriates (SIEs), who often lack formal organizational support and must manage their careers independently. However, research on SIEs has largely focused on single international experiences or specific stages of the expatriation cycle, thereby
Shaofang Zong +2 more
wiley +1 more source
Relationships, Layoffs, and Organizational Resilience: Airline Industry Responses to September 11 [PDF]
The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished.
Jody Hoffer Gittell +3 more
core
Service-oriented modeling for e-business applications components [PDF]
The emerging trends for e-business engineering revolve around specialisation and cooperation. Successful companies focus on their core competences, and rely on a network of business partners for the support services required to compose a ...
Piccinelli, G., Salle, M., Zirpins, C.
core
Collaborating in future states—Contextual instability, paradigmatic remaking, and public policy
Abstract Collaboration is ubiquitous in public policy life, with its presence and profile determined by prevailing governance conditions. Commitments to globalisation and marketisation in the latter part of the 20th century marked the onset of an era defined by collaboration, between and across tiers and spheres of government, with non‐state actors ...
Helen Sullivan
wiley +1 more source
A Rapid Solving Method to Large Airline Disruption Problems Caused by Airports Closure
Airline disruption is universal phenomenon that block the originally scheduled flights, and the slow recovery scheduling causes a lot of losses to both the airline companies and the passengers.
Zhengtian Wu +4 more
doaj +1 more source

