Results 1 to 10 of about 639 (116)
Developed reverse logistic airline service quality (RL AIRQUAL) model for reverse support service quality gaps analysis in air industry [PDF]
Journal of Applied Research on Industrial Engineering, 2022 The airline industry plays a fundamental role in the economic and social development of societies and it also has an important impact on improving foreign trade.
Nazila Adabavzeh, Mehrdad Nikbakht
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The Importance of Frequent Flyer Programs: An In-depth Analysis [PDF]
Journal of Aerospace Technology and Management, 2022 This paper discusses the important roles of frequent flyer programs (FFPs) in the airline industry with an emphasis on FFPs as a tool for airline business development, a customer relationship management (CRM) tool, and an airline tool of highest return ...
Chayapoj Lee-Anant
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Frontiers in Psychology, 2022 The COVID-19 pandemic has caused a dramatic reshaping of passenger risk perception for airline industry. The sharp increase in risk aversion by air passenger has caused a disastrous impact on the tourism service industry, particularly airline industry ...
Zhou Lu +4 more
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Exploring nexus among sensory marketing and repurchase intention: Application of S-O-R Model [PDF]
Management Science Letters, 2021 The primary objective of the present research is to examine the impact of touch and gustatory stimuli on airline image and repurchase intention. Furthermore, the present research examines the moderating role of price fairness and mediation impact of ...
Perumal, Selvan +2 more
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Exploring personality moderation effects on satisfaction and loyalty in the airline industry
Journal of Airline and Airport Management, 2023 Purpose: The United States airline industry is a highly competitive industry. Airlines could benefit from satisfied and loyal customers. This study investigates the effect of personality traits of airline consumers on satisfaction and loyalty in the U.S.
Steven Leon, Abigail Leon
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COVID-19 and airline employment: Insights from historical uncertainty shocks to the industry
Transportation Research Interdisciplinary Perspectives, 2020 The purpose of this paper is to analyze the effects of uncertainty shocks on airline employment in the light of the current global pandemic. The airline industry has faced many threats throughout history, but none quite as rapid and severe as the one ...
Joseph B. Sobieralski
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Analysis of Blocking Middle Seat Policy of Delta Airline [PDF]
E3S Web of Conferences, 2020 The main content of the research is about the seat blocking policy of Delta airline and its influences. The idea of the research comes up as airline industry is one of the most influenced industry by covid-19 pandemic and Delta’s action in this severe ...
Li Xiaoyu
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Airline Applications of Business Intelligence Systems [PDF]
INCAS Bulletin, 2015 Airline industry is characterized by large quantities of complex, unstructured and rapid changing data that can be categorized as big data, requiring specialized analysis tools to explore it with the purpose of obtaining useful knowledge as decision ...
Mihai ANDRONIE
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A Deep Learning Approach to Analyze Airline Customer Propensities: The Case of South Korea
Applied Sciences, 2022 In the airline industry, customer satisfaction occurs when passengers’ expectations are met through the airline experience. Considering that airline service quality is the main factor in obtaining new and retaining existing customers, airline companies ...
So-Hyun Park +3 more
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Oil price volatility and airlines’ stock returns: evidence from the global aviation industry
Journal of Business Economics and Management, 2022 The paper explores the long versus short-term attributes of the airline industry exposure to oil price risk in a macroeconomic framework that emphasizes the interconnections between various risk factors, which is the main contribution to the research in ...
Alexandra Horobet +3 more
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