Results 41 to 50 of about 14,305 (286)

Perceptions of Service Quality: An Empirical Assessment of Modified SERVQUAL Model among Domestic Airline Carriers in Nigeria

open access: yesActa Universitatis Sapientiae: Economics and Business, 2016
Literature is replete with a large number of theories related to service quality measurement and dimensions in an airline context. To date, there is no consensus of opinion on the generic model and of the number of dimensions most appropriate to evaluate
Ganiyu Rahim A.
doaj   +1 more source

Enabling Factors for the Shift From ESG Scores to ESG Performance Management System in SMEs: An Interventionist Approach

open access: yesBusiness Strategy and the Environment, EarlyView.
ABSTRACT This study examines how small and medium‐sized enterprises (SMEs) transition from a symbolic, disclosure‐oriented ESG logic toward a substantive ESG‐oriented performance management system (PMS) grounded in actionable KPIs. Drawing on evidence from the Apuan‐Versilian Stone Industrial District through an interventionist research design, we ...
Alessandra Rigolini   +2 more
wiley   +1 more source

An investigation of potential brand inconsistencies within airline strategic alliances [PDF]

open access: yes, 2009
The globalisation and deregulation in the air transport industry has resulted in a rapid and massive increase in competition. As a consequence, major airlines around the world have responded by forming strategic global alliances in order to be able to
Kalligiannis, Konstantinos
core  

Airline Economics

open access: yes, 2021
The air transport industry is an essential part of our modern economy, playing a vital role in supporting international trade, economic integration, and long-term economic growth.
Yahua Zhang   +5 more
core   +1 more source

Does Carbon Label Design Affect Flight Choices and Trustworthiness?

open access: yesBusiness Strategy and the Environment, EarlyView.
ABSTRACT Carbon emissions labels shown during flight booking may shift flight choices but also affect perceived trustworthiness of booking‐page information. This study tests how carbon label design influences flight choices, booking propensity and trustworthiness. In a preregistered online experiment (N = 939), participants completed a simulated flight
Henrik Wittwer   +2 more
wiley   +1 more source

Liberalisation initiatives of the airline industry in southern Africa: Progress achieved and hindrances to implementation. [PDF]

open access: yesAfrican Journal of Hospitality, Tourism and Leisure, 2018
The purpose of this study is to identify liberalisation initiatives in the airline industry and their effects on airline performances in southern Africa.
O Mhlanga, J.N.Steyn
doaj  

Building Airline Passenger Loyalty Through an Understanding of Customer Value: A Relationship Segmentation of Airline Passengers [PDF]

open access: yes, 2007
This thesis explores means of restoring profitability to the airline industry by cultivating intrinsically motivated brand loyalty between passengers and airlines in today’s fragile environment.
Leick, Ryan
core  

Mapping the Intellectual and Industrial Evolution of Corporate Social Responsibility: A Cross‐Sector Scientometric Analysis Using Main Path and Cluster Methods

open access: yesCorporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT Corporate social responsibility (CSR) has undergone continuous expansion across industries, yet its intellectual evolution and cross‐sectoral linkages remain insufficiently understood. This study provides a comprehensive, data‐driven assessment of CSR's developmental trajectories by analyzing 3314 Web of Science articles using key‐route main ...
Wei‐Hao Su   +2 more
wiley   +1 more source

To Drive or Fly: Will Driverless Cars Significantly Disrupt Commercial Airline Travel?

open access: yesInternational Journal of Aviation, Aeronautics, and Aerospace, 2018
In the past, commercial airlines and automobiles have shared a symbiotic relationship and rarely compete directly with each other except for very short flights. However, with driverless vehicles on the horizon, many of which will be made available to the
Stephen Rice, Scott R. Winter
doaj   +1 more source

Unveiling the Nexus Between Board Gender Diversity, CSR and Financial Performance: Evidence From an Emerging Economy

open access: yesCorporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study examines the nexus between board gender diversity (BGD), corporate social responsibility (CSR) performance, and financial outcomes in the context of an emerging country, Türkiye. The sample consists of Turkish non‐financial firms listed on Borsa Istanbul for the period 2008–2023.
Merve Kilic Karamahmutoglu   +1 more
wiley   +1 more source

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