Results 251 to 260 of about 2,145,126 (313)
Some of the next articles are maybe not open access.
The Tourist Review, 2022
Purpose The purpose of this study is to investigate the perceived severity of service failure (PSSF) and service recovery strategies (SRSs) as antecedents of customer forgiveness (CF), customer reconciliation, negative word-of-mouth and re-patronage ...
A. Elbaz +4 more
semanticscholar +1 more source
Purpose The purpose of this study is to investigate the perceived severity of service failure (PSSF) and service recovery strategies (SRSs) as antecedents of customer forgiveness (CF), customer reconciliation, negative word-of-mouth and re-patronage ...
A. Elbaz +4 more
semanticscholar +1 more source
Journal of Cleaner Production, 2021
With the growing emphasis on corporate social responsibility (CSR) practices, airlines are beginning to question whether the implementation of CSR activities will increase costs or affect corporate financial performance.
T. Kuo, Hsiao-Min Chen, Hsien-Mi Meng
semanticscholar +1 more source
With the growing emphasis on corporate social responsibility (CSR) practices, airlines are beginning to question whether the implementation of CSR activities will increase costs or affect corporate financial performance.
T. Kuo, Hsiao-Min Chen, Hsien-Mi Meng
semanticscholar +1 more source
AIRLINE COMPANY LIABILITY FOR LUGGAGE IN LOST OR DAMAGED AIRLINE
Journal of Law Theory and Law Enforcement, 2022Since Indonesia has a diverse geological and territorial landscape, air transportation is preferred by certain community groups. This research study aims to examine legal protection for the loss or damage of passengers’ luggage on airplanes. The research employs a normative juridical approach, with data collected through a library study and analyzed ...
Ayunda Novita Sari +1 more
openaire +1 more source
, 2020
Social media is an effective way to engage with an airline, and many carriers include Facebook, Youtube, Twitter and Instagram as vital parts of their customer engagement strategies.
P. Loo
semanticscholar +1 more source
Social media is an effective way to engage with an airline, and many carriers include Facebook, Youtube, Twitter and Instagram as vital parts of their customer engagement strategies.
P. Loo
semanticscholar +1 more source
Social CRM in the Airline Industry: A Case Study of Indian Airline Companies
SSRN Electronic Journal, 2016Joel Gnanprakash, P. Kulkarni
openaire +2 more sources
Transportation Research Part A: Policy and Practice, 2018
The aviation industry in India is on a growth path with annual passenger traffic growing at over fifteen percent. The government has backed this growth through the extensive development of airport infrastructure across the country.
Umesh S. Mahtani, Chandra Prakash Garg
semanticscholar +1 more source
The aviation industry in India is on a growth path with annual passenger traffic growing at over fifteen percent. The government has backed this growth through the extensive development of airport infrastructure across the country.
Umesh S. Mahtani, Chandra Prakash Garg
semanticscholar +1 more source
Journal of Hospitality and Tourism Technology, 2020
Purpose This study aims to investigate what Turkish Airlines as a global airline company reports for corporate social responsibility (CSR) efforts on its corporate website by developing a framework assessing reports of airline companies’ CSR practices.
F. Okumus +3 more
semanticscholar +1 more source
Purpose This study aims to investigate what Turkish Airlines as a global airline company reports for corporate social responsibility (CSR) efforts on its corporate website by developing a framework assessing reports of airline companies’ CSR practices.
F. Okumus +3 more
semanticscholar +1 more source
An analysis of factors affecting financial distress of airline companies: Case of India
International Journal of Business Excellence, 2019The airline companies in India face a number of challenges owing to dynamic conditions prevailing in the passenger market and in the input cost structure. These conditions have led to many of these companies facing financial distress and even bankruptcy.
Umesh S. Mahtani, Chandra Prakash Garg
semanticscholar +1 more source
The impact of IFRS 16 on airline companies: an exploratory study in the Middle East
International Journal of Economics and Business Research, 2019The announcement of the IFRS 16 came with a fundamental reformation of lease contracts. The scope of operating lease was narrowed by the IFRS 16 to a degree that could significantly influence a large number of firms worldwide.
E. Alabood +2 more
semanticscholar +1 more source
A DISTRIBUTED AIRLINE RESERVATION SYSTEM FOR NIGERIAN AIRLINE COMPANIES
2018This study focused on the development of a distributed airline reservation system that is capable of resolving some problems of the existing system that include the difficulty to easily reschedule previously booked flights online or transfer ownership of tickets from one user to the other without consulting office agents, inability to support users who
B. I., Ele, M.A., Agana, P. T., Bukie
openaire +1 more source