Results 101 to 110 of about 1,442 (248)

Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement

open access: yesDecision Sciences, EarlyView.
Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar   +4 more
wiley   +1 more source

RO Full paper COOPERATION AND COMPETITION IN THE AIRLINE MARKET [PDF]

open access: yesManagement Intercultural, 2013
You cannot compete in time with airlines on transcontinental runs, but you can outstrip them in comfort, safety, dependability of service, and also show the passenger the countryside. This, we believe, is a permanent market (Edward G.
Cătălina Mihaela N. BĂDOIU
doaj  

Digital platform strategies from an incumbent perspective: An exploration of contextual factors and connectors

open access: yesEuropean Management Review, EarlyView.
ABSTRACT Multi‐sided platform (MSP) models have become more relevant for incumbent companies, requiring them to develop MSP engagement strategies. This study sheds light on the complex process incumbents undergo in developing platform strategies. Adopting an inductive research design, we conducted interviews with 37 decision‐makers across 35 incumbent ...
Lukas Zechel, Vivek K. Velamuri
wiley   +1 more source

Predict Airline Customer Satisfaction using a Machine Learning Model

open access: yesSistemasi: Jurnal Sistem Informasi
Customer satisfaction is a strategic factor for the sustainability of airline businesses amid increasingly intense competition in the aviation industry.
Yoel Dinata Suwito, Yeremia Alfa Susetyo
doaj   +1 more source

Nonmarket strategies, domestic institutional development, and internationalization: Evidence from MENA and sub‐Saharan African regions

open access: yesEuropean Management Review, EarlyView.
Abstract This study examines the impact of the adoption of nonmarket strategies in domestic markets that drive the internationalization of emerging multinationals (EMNCs) from the MENA and sub‐Saharan African regions. In this study, we consider corporate political activity (CPA) and corporate social responsibility (CSR) of EMNCs and examine their role ...
Nouhaila Ettalibi   +4 more
wiley   +1 more source

Climate Regulation and ESG Disclosure in Maritime Transport

open access: yesEuropean Financial Management, EarlyView.
ABSTRACT This paper investigates whether climate policy signals influence ESG disclosure quality in maritime transport, a capital‐intensive industry responsible for roughly 3% of global CO₂ emissions. Using panel data from 126 listed shipping firms between 2009 and 2023, we construct an author‐based disclosure quality index and treat the IMO's 2018 ...
Xakousti Afroditi Merika   +1 more
wiley   +1 more source

Cracking the Glass Ceiling: Women on Boards of Directors and Executive Boards and Their Impact on Financial Performance

open access: yesGender, Work &Organization, EarlyView.
ABSTRACT Women remain significantly underrepresented in positions on boards of directors in Brazil and worldwide. Accordingly, in this study, we conduct a longitudinal analysis of the progress of female participation on companies' boards of directors (BD) and executive boards (EB).
Claudia Emiko Yoshinaga   +2 more
wiley   +1 more source

Dynamics of High‐Growth Young Firms and the Role of Venture Capitalists

open access: yesInternational Economic Review, EarlyView.
ABSTRACT Motivated by the substantial growth and upfront investments of venture capital (VC)‐backed firms observed in administrative US Census data, this study develops a life‐cycle firm dynamics model. In the model, startups choose the source of financing from VC, angel investors, or banks, depending on their growth potential, and invest in innovation.
Yoshiki Ando
wiley   +1 more source

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