Results 1 to 10 of about 1,482,728 (240)

Customer satisfaction

International Journal of Health Care Quality Assurance, 2006
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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Identifying Customer Satisfaction

International Journal of Knowledge-Based Organizations, 2018
The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer service level; therefore, there is an immediate need to ...
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Customer Satisfaction

Journal of Customer Service in Marketing & Management, 1997
Customer satisfaction, the cornerstone of the marketing concept, has been the subject of considerable research. Since 1970 over 15,000 academic and trade articles have been written on the subject.
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IMPACT OF CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN A RESTAURANT

2022
This paper examines the impact of customer satisfaction on their loyalty. Furthermore, the purpose of this paper is to define the appropriate attributes that define customer satisfaction and loyalty and determine the impact of satisfaction on customer loyalty of restaurant services.
Popova, Dushica, Miteva, Natasha
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Customer satisfaction nell’impresa-aeroporto

Micro & Macro Marketing, 2006
Il lavoro introduce alcune riflessioni sulla customer satisfaction nell'impresa aeroporto, azienda e non più semplice località destinata all'approdo degli aeromobili e al transito dei passeggeri. Il tema è di attualità in relazione alle rapide trasformazioni delle filiere aeroportuali e ai conseguenti interessi di una pluralità di stakeholders ...
PARROCO, Anna Maria, VOLO, Serena
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The role of customer service in determining customer satisfaction

Journal of the Academy of Marketing Science, 1986
Most consumer satisfaction/dissatisfaction research is focussed either on identifying product classes and personal/usage characteristics associated with dissatisfaction, or is focussed on modelling the psychological processes underlying the phenomenon. Most retailers, on the other hand, focus only on handling customer complaints.
H. Vredenburg, C.-H. Wee
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Internet Pricing, Price Satisfaction, and Customer Satisfaction

International Journal of Electronic Commerce, 2003
Given the challenges of increasing margins and building a loyal customer base, the interaction between pricing and customer satisfaction is of great interest to e-tailers. The present research models the relationships between e-tailer pricing, price satisfaction, and satisfaction with the ordering and fulfillment processes.
Yong Cao, Thomas S. Gruca, Bruce R. Klemz   +2 more
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The Customer Satisfaction Roles in Customer Satisfaction Affect the Quality of Service Customer Loyalty

JEMBA: Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi
Customer loyalty is a very important aspect, and therefore, efforts are needed to increase customer loyalty by using several supporting factors, such as improving service quality so that customers are satisfied. This study aims to determine the effect of service quality on customer loyalty mediated by customer satisfaction.
Ati Fitriani Sihombing, Meitiana Meitiana   +1 more
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Quality From Customer Needs to Customer Satisfaction

Technometrics, 2004
(2004). Quality From Customer Needs to Customer Satisfaction. Technometrics: Vol. 46, No. 1, pp. 118-118.
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Customer satisfaction

Metal Finishing, 2002
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