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The Role of Service and Product Quality on Customer Loyalty
Journal of Consumer Sciences, 2022 Coffee shops are today's businesses with good and competitive prospects in providing customer satisfaction and building customer loyalty. This study aims to analyze the relationship between service quality and product quality on customer satisfaction ...
Agus Taufik +4 more
doaj +1 more source
THE INFLUENCE OF FACILITIES ON CUSTOMER SATISFACTION IN SHANTUNG 77 KUOTIE KELAPA GADING
, 2022 The city of Jakarta is one that has a wide variety of culinary and food products for sale, very tight competitors among food entrepreneurs vying for greater consumer trust.
Sofiani, Sofiani; Universitas Bunda Mulia
core +1 more source
Determinants of customer satisfaction and loyalty Waroeng Steak Restaurant in DKI Jakarta
Cogent Business & Management, 2023 This study aims to determine the effect of facilities, brand image, product quality, promotion, and service quality on customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta.
Endang Saefuddin Mubarok +4 more
doaj +1 more source
Investigating success factors influencing in e-CRM adoption: Evidence from banking industry [PDF]
Management Science Letters, 2015 This paper aims to examine the effects of technology adoption and quality of websites on customer satisfaction as well as customer loyalty in banking industry.
Fariz Taherikia , Fatemeh Rezaei
doaj +1 more source
Fungsi Mediasi Kepercayaan pada Pengaruh Kepuasan terhadap Loyalitas Pelanggan [PDF]
Jurnal Manajemen Dan Kewirausahaan, 2021 The purpose of this study is to verify the mediating role of trust on the linkage of customer satisfaction toward customer loyalty. The data for this study were collected through a survey of 216 bank customers in Makassar, and the responses were analyzed
Wahyudi Wahyudi +3 more
doaj +1 more source
THE ANTECEDENT OF CUSTOMER SATISFACTION
, 2020 Taking a case study of tourism as hospitality industry in Lampung Province in Indonesia, we analyze the antecedent of customer satisfaction and its impact on customer retention. Using Structural Equation Model (SEM), we find that customer relationship management has a significant impact on service quality, customer satisfaction and customer retention.
Andala Rama Putra Barusman +2 more
openaire +2 more sources
Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention [PDF]
Serbian Journal of Management, 2019 The aim of this study is to explore relationships among five factors: customer relationship management, customer satisfaction, customer loyalty, customer profitability, and customer retention.
Bader Almohaimmeed
doaj +1 more source
Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan
Jurnal Bisnis dan Manajemen, 2020 This study aims to examine the effect of customer experience and customer satisfaction on customer loyalty and whether customer satisfaction mediates the relationship between customer experience and customer loyalty.
Demak Claudia Yosephine Simanjuntak +1 more
doaj +1 more source
Indonesian Journal of Business and Entrepreneurship, 2023 In the midst of changes in digital technology, customer behavior and the development of he business environment, BCA responds by taking strategic steps and policies in maintaining the excellence of digital banking services based on meeting customer needs
Pritjahjono +2 more
doaj +1 more source
Indonesian Journal of Business and Entrepreneurship, 2018 This research aimed to measure the Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI), analyze the effects of service quality and corporate image on customer satisfaction, analyze the effects of service quality and corporate image on ...
Arie Satryo Wibowo +2 more
doaj +1 more source