Results 1 to 10 of about 296,282 (309)
Structural determinants of customer loyalty among long-term insurance consumers in Namibia
Cogent Business & ManagementCustomer satisfaction, retention, and loyalty are essential for a positive return on sales in the insurance industry. This study examines the key determinants of customer loyalty among long‑term insurance consumers in Namibia.
Bianca Tjizumaue +1 more
doaj +1 more source
Jurnal Performa, 2021 Persaingan ketat dalam dunia bisnis mengharuskan suatu perusahaan memiliki strategi yang tepat, strategi yang tepat akan membantu perusahaan berkembang dengan pesat.
Dina Gandhi Rachmawati +1 more
doaj +1 more source
PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS KONSUMEN YANG DIMEDIASI VARIABEL KEPUASAN KONSUMEN PADA DEALER SUZUKI SEJAHTERA BUANA TRADA MALANG [PDF]
, 2023 This research was conducted on consumers of the Suzuki Sejahtera Buana Trada Malang Dealer, with the following research objectives: determine the effect of service quality on customer satisfaction, determine the effect of service quality on customer ...
Shinta, Nadia Dewi
core
INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN RESTAURANTS OF THE TANGERANG AREA [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2019 In recent decades the quality of a service to be one of the most important factors that contribute to consumer satisfaction. But it is not certain whether the good service quality is also capable of being the most important factors on consumer loyalty ...
Karani L.M., Syah T.Y.R., Anindita R.
doaj +1 more source
Jurnal Aplikasi Manajemen, 2022 The study investigates the iGen customer loyalty model that is affected by service quality, culture, loyalty program, and trust through customer satisfaction. Following the conceptual model, an inclusive set of hypotheses have been developed.
Syahmardi Yacob +2 more
doaj +1 more source
Assessing the customer experience quality and customer loyalty: The mediating role of customer satisfaction [PDF]
Innovative MarketingCustomer loyalty must be maintained and improved by the firm, including the hospitality sector. Customers determine the sustainability and the firm success.
Ananta Budhi Danurdara, Anwari Masatif
doaj +1 more source
ANALISA LOYALITAS GENERASI Z TERHADAP PILIHAN SKINCARE
Jurnal Ilmiah Bisnis dan Ekonomi Asia, 2023 Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh brand satisfaction dan customer engagement terhadap brand loyalty melalui brand attitude, brand attachment dan customer trust.
Alifia Lisda Zetty Aqmi +1 more
doaj +1 more source
NPS Customer Loyalty Analysis and Proposals for its Strengthening [PDF]
, 2010 Tato diplomová práce je zaměřená na možnosti posílení loajality zákazníků společnosti Atlas Copco Compressor Technique. Teoretická část objasňuje pojmy jako marketingový výzkum, dotazník, zákazník či loajalita.
Klvaňa, Martin
core
Multi-Vendor Loyalty Programs: Influencing Customer Behavioral Loyalty? [PDF]
Frontiers in Psychology, 2016 Loyalty programs are a consolidated marketing instrument whose adoption in many sectors has not been associated with appropriate comprehension of either their management elements or their effects. The purpose of this research is to contribute to knowledge about the effect of loyalty programs on repeat purchase behavior.
Villacé-Molinero, Teresa +2 more
openaire +3 more sources
Indonesian Interdisciplinary Journal of Sharia EconomicsThis research was conducted to determine the effect of e-service quality and brand image on customer loyalty through customer satisfaction. This study aims to analyze the factors that influence customer loyalty in the use of BNI mobile banking in Bogor ...
Dina Octaviana +2 more
doaj +1 more source