Results 1 to 10 of about 628,661 (265)
Some of the next articles are maybe not open access.
Linking perceived service quality and service loyalty: a multi‐dimensional perspective
European Journal of Marketing, 1999Martin Wetzels +2 more
exaly
Towards an understanding of total service quality in hotels
International Journal of Hospitality Management, 2007Hugh Wilkins +2 more
exaly
Special Issue on Quality and e-Service
Business Process Management Journal, 2002openaire +1 more source
Perceived service quality in bus transit service: A structural equation approach
Transport Policy, 2013Juan De Oña +2 more
exaly
Quality in the Service Sector: A Review
International Journal of Bank Marketing, 1989Barbara R Lewis
exaly
A measure of service quality for retail stores: Scale development and validation
Journal of the Academy of Marketing Science, 1996exaly