Results 1 to 10 of about 42,486,174 (287)
Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction [PDF]
Future Business Journal, 2023 This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan.
Fahad Najeeb Khan +2 more
doaj +3 more sources
Effect of e-service quality on customer engagement behavior in community e-commerce. [PDF]
Front Psychol, 2022 Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affect
Fan W, Shao B, Dong X.
europepmc +2 more sources
The impact of e-service quality and customer satisfaction on customer behavior in online shopping. [PDF]
Heliyon, 2019 The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service ...
Rita P, Oliveira T, Farisa A.
europepmc +2 more sources
Mathematics, 2022 Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables such ...
Abdullah F. Alnaim +2 more
doaj +2 more sources
International Journal of Educational Technology in Higher Education, 2019 Prior studies on e-learning service quality were conducted mainly in developed countries; however, little effort has been made in emerging countries. This study examines the relationships among e-learning service quality attributes, overall e-learning ...
Long Pham +4 more
doaj +3 more sources
The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty
Jurnal Siasat Bisnis, 2021 Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta.
Dola Fitritha Raras Handayani +2 more
doaj +2 more sources
International Journal of Data and Network Science, 2023 The rapid development of e-commerce in Indonesia makes the competition in this business increasingly fierce. This study aims to determine and analyze the effect of e-service quality, e-word of mouth (e-WOM), customer trust on customer satisfaction on e ...
Y. M. Ginting +3 more
semanticscholar +1 more source
A framework for Evaluating E-Government Services Quality [PDF]
پژوهشهای مدیریت عمومی, 2019 Extended Abstract Abstract Over the past decade, e-government domain has attracted a lot of attention throughout the world. to get Desirable level of satisfaction, Governments seek to provide high quality services to citizens.
Fatemeh Hesabi +3 more
doaj +1 more source
Journal of Electronic Business & Digital Economics, 2023 PurposeThe purpose of this study is to investigate the impact of e-service quality and e-trust on customer e-satisfaction and, subsequently, on customer e-loyalty towards a website in the online shopping environment of Pakistan.Design/methodology ...
Rubab Ashiq, Asad Hussain
semanticscholar +1 more source
E-Service Quality Assessment According to Hierarchical Service Quality Models
Management Systems in Production Engineering, 2022 E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses.
Ingaldi Manuela
doaj +1 more source