Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction [PDF]
Future Business Journal, 2023 This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan.
Fahad Najeeb Khan +2 more
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E-Service Quality Assessment According to Hierarchical Service Quality Models
Management Systems in Production Engineering, 2022 E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses.
Ingaldi Manuela
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A framework for Evaluating E-Government Services Quality [PDF]
پژوهشهای مدیریت عمومی, 2019 Extended Abstract Abstract Over the past decade, e-government domain has attracted a lot of attention throughout the world. to get Desirable level of satisfaction, Governments seek to provide high quality services to citizens.
Fatemeh Hesabi +3 more
doaj +1 more source
Penerapan Metode E-Service Quality Terhadap Pengukuran Tingkat Kepuasan Penggunaan Marketplace
SINTECH (Science and Information Technology) Journal, 2022 Intense competition makes various existing markets must be able to provide the best and satisfaction for users to win the existing competition. In the review of the JD.ID application during versions 6.3 and 6.4 there were several user complaints that ...
Wayan Gede Suka Parwita +4 more
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Investigating the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty (Case study: Divar website users) [PDF]
New Applied Studies in Management, Economics & Accounting, 2018 The purpose of this study is to investigate the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty of Divar website users.
Habibolah Danaei, Mersedeh Hashemi
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Journal of Open Innovation: Technology, Market and Complexity, 2020 Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions.
Natalia Vatolkina +3 more
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PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE
Profit: Jurnal Administrasi Bisnis, 2020 This research aims to investigated the effect of e-service quality as independent variabel on e-customer satisfaction and e-customer loyalty as dependent variabel. This research is a quantitative approach with type of explanatory research.
Arief Budiman +2 more
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Membangun e-Loyality dan e-Satisfaction Melalui e-Service Quality Pengguna Goride Kota Semarang
JKBM (Jurnal Konsep Bisnis dan Manajemen), 2020 This study aims to analyze the direct and indirect effects of E-Service Quality on E-Loyalty, and the effect of E-Satisfaction o E-Loyalty on the use of Goride in the city of Semarang. The population in this study is GoRide users in the city of Semarang.
Sri Suprapti, Suparmi Suparmi
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Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022
Jurnal Kawistara, 2022 One of the integrated e-commerce models is online ticket selling. Many travel agents sell travel tickets for national or international destinations online through websites; one of them is Tiket.com, a popular travel agency in Indonesia.
Bethani Suryawardani +3 more
doaj +1 more source
Journal on Efficiency and Responsibility in Education and Science, 2021 High competition in the higher education sector, especially private universities, has brought a high attention to service quality that can increase students’ satisfaction and their retention rates.
Leonnard
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