Results 11 to 20 of about 627,511 (265)
Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction [PDF]
Future Business Journal, 2023 This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan.
Fahad Najeeb Khan +2 more
doaj +2 more sources
THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA
Jurnal Manajemen dan Wirausaha, 2020 This study aims to examine the dimensions which determine the Website Quality and E-Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the important determinant dimensions for website quality, E-Service Quality is specifically
Tatik Suryani +2 more
doaj +3 more sources
A METHOD FOR IMPROVEMENT OF OBJECTIVITY OF E-SERVICE QUALITY EVALUATION
Journal of Information and Organizational Sciences, 2007 Measurement and improvement of e-service quality is important for sustaining competitive advantage of an e-commerce web site. A number of e-service quality measures have recently been developed that predominantly rely on the subjective evaluation of ...
Renata Mekovec +2 more
doaj +4 more sources
A framework for Evaluating E-Government Services Quality [PDF]
پژوهشهای مدیریت عمومی, 2019 Extended Abstract Abstract Over the past decade, e-government domain has attracted a lot of attention throughout the world. to get Desirable level of satisfaction, Governments seek to provide high quality services to citizens.
Fatemeh Hesabi +3 more
doaj +1 more source
E-Quality and E-Service Equality [PDF]
2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07), 2007 Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when public librarians answer ...
Shachaf, Pnina, Oltmann, Shannon M.
openaire +2 more sources
E-Service Quality Assessment According to Hierarchical Service Quality Models
Management Systems in Production Engineering, 2022 E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses.
Ingaldi Manuela
doaj +1 more source
Penerapan Metode E-Service Quality Terhadap Pengukuran Tingkat Kepuasan Penggunaan Marketplace
SINTECH (Science and Information Technology) Journal, 2022 Intense competition makes various existing markets must be able to provide the best and satisfaction for users to win the existing competition. In the review of the JD.ID application during versions 6.3 and 6.4 there were several user complaints that ...
Wayan Gede Suka Parwita +4 more
doaj +1 more source
Investigating the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty (Case study: Divar website users) [PDF]
New Applied Studies in Management, Economics & Accounting, 2018 The purpose of this study is to investigate the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty of Divar website users.
Habibolah Danaei, Mersedeh Hashemi
doaj +1 more source
Journal of Open Innovation: Technology, Market and Complexity, 2020 Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions.
Natalia Vatolkina +3 more
doaj +1 more source
CCCI Metrics for the Measurement of Quality of e-Service [PDF]
IEEE/WIC/ACM International Conference on Intelligent Agent Technology, 2006 The growing development in Web-based trust and reputation systems in the 21/sup st/ century will have powerful social and economic impact on all business entities, and will make transparent quality assessment and customer assurance realities in the distributed Web-based service oriented environments. The growth in Web-based trust and reputation systems
Elizabeth Chang 0001 +2 more
openaire +1 more source