Results 11 to 20 of about 4,312,401 (311)
E-Quality and E-Service Equality [PDF]
2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07), 2007 Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when public librarians answer ...
Shachaf, Pnina, Oltmann, Shannon M.
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E-Service Quality: A Meta-Analytic Review [PDF]
Journal of Retailing, 2015 Abstract The dominance of the internet as a shopping and distribution channel also necessitates an understanding of e-service quality. Using means-ends-chain theory, we develop a conceptual framework to understand the different models and the associated multiple measures that have been developed to examine this construct.
Blut M, Chowdhry N, Mittal V, Brock C
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E-Service Quality Terhadap Keputusan Pembelian
BISMA Cendekia, 2022 Tujuan dari penelitian ini adalah untuk mengetahui pengaruh e-service quality terhadap keputusan pembelian. Metode penelitian yang digunakan adalah metode kuantitatif, dimana populasi dalam adalah mahasiswa angkatan 2018 dan 2019 Politeknik Cendana, Medan sebanyak 293 orang dan sampel yang digunakan dalam penelitian ini adalah 170 orang yang dihitung ...
Kenneth Khanady, Susanto Susanto
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PENGARUH E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN DENGAN KEPERCAYAAN KONSUMEN SEBAGAI VARIABEL MEDIASI (Studi Kasus di Marketplace Shopee pada Online Shop “Grosir Asemka”) [PDF]
, 2023 This research was conducted on Grosir Asemka consumers who made purchases through the Shopee marketplace, with the aim of the study to determine: the effect of e-service quality on purchasing decisions, es-service quality on consumer trust, consumer ...
Aini, Safira Nur
core
Profit: Jurnal Administrasi Bisnis, 2019 The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace.
Suci Rizka Khairuna Tambusai +2 more
doaj +1 more source
The effect of e-service quality and after-sales e-service quality on e-satisfaction
Business & Management Studies: An International Journal, 2021 This study investigates the effects of e-service quality and after-sales e-service dimensions of e-commerce sites on customers' e-satisfaction. E-commerce site hepsiburada.com operating in Turkey, was selected as an example for their e-commerce website.
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Journal of Enterprise and Development, 2023 Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app.
Annita Maharani Kamil, Dian Fordian
doaj
A framework and tool to manage Cloud Computing service quality [PDF]
, 2015 Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general.
Domínguez Mayo, Francisco José +5 more
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Buletin Riset Psikologi dan Kesehatan Mental, 2022 Penelitian ini bertujuan untuk menguji kekuatan pengaruh dari e-service quality dan e-trust terhadap e-satisfaction pengguna Grab-Food dari Generasi Z. Penelitian ini melibatkan 98 responden pada usia lebih dari 12 tahun.
Salsabilla Aryshia Putri +1 more
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COMPARISON OF E-SERVICE QUALITY ATTRIBUTES:ELECTRONICRETAILINGANDELECTRONICBANKINGSECTORS
, 2022 Abstract The predominance of the web entails a better knowledge of electronic service quality attributes fortoday’sworld.Tocompareandanalyzevariouse-servicequalityattributesintwosectors1)electronicretailing2)electronicbanking.Thisarticleisfocusingontheperceptionofallelectronicservicequalityattributes.
P.KRITHIKA, Dr. PSHALINI
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