Results 11 to 20 of about 42,486,174 (287)
Loyalty toward online food delivery service: the role of e-service quality and food quality [PDF]
Journal of Foodservice Business Research, 2018 This study assesses the direct influence of food quality and e-service quality on customer loyalty toward online food delivery (OFD) service and its indirect influence through the mediation of customer satisfaction and perceived value.
D. Suhartanto +4 more
semanticscholar +2 more sources
International Journal of Data and Network Science, 2022 This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the
A. Juwaini +10 more
semanticscholar +1 more source
Penerapan Metode E-Service Quality Terhadap Pengukuran Tingkat Kepuasan Penggunaan Marketplace
SINTECH (Science and Information Technology) Journal, 2022 Intense competition makes various existing markets must be able to provide the best and satisfaction for users to win the existing competition. In the review of the JD.ID application during versions 6.3 and 6.4 there were several user complaints that ...
Wayan Gede Suka Parwita +4 more
doaj +1 more source
E-quality and e-service equality [PDF]
, 2007 Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received.
Shachaf, Pnina, Oltmann, Shannon M.
core +2 more sources
Investigating the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty (Case study: Divar website users) [PDF]
New Applied Studies in Management, Economics & Accounting, 2018 The purpose of this study is to investigate the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty of Divar website users.
Habibolah Danaei, Mersedeh Hashemi
doaj +1 more source
Journal of Open Innovation: Technology, Market and Complexity, 2020 Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions.
Natalia Vatolkina +3 more
doaj +1 more source
Decision Making: Applications in Management and Engineering, 2021 Airlines today use e-services extensively for marketing activities and the distribution of services. Monitoring and evaluating e-service quality are essential for customers’ satisfaction and thus the success of airlines.
Mahmut Bakır, O. Atalik
semanticscholar +1 more source
Journal of Management and Creative Business, 2023 Tokopedia online store has seen a drop in visitors; the drop in online shop visitors at Tokopedia can be interpreted as consumer purchasing decisions at Tokopedia remaining unappealing to the general public, so the Tokopedia online store redoubles its ...
Frans Sudirjo +4 more
semanticscholar +1 more source
Service Quality of Web Information Systems [PDF]
, 2009 It is essential that web designers understand what users expect of web services, how they perceive service quality dimensions such as security, usability and information quality, and which ones they value the most.
Soydal, İrem, Tonta, Yaşar
core +2 more sources
Diagnosis and improvement of service quality in the insurance industries of Greece and Kenya [PDF]
, 2004 There is widespread customer dissatisfaction in the insurance industry, stemming from insurers' failure to satisfy customers' needs. Therefore, further research to improve the industry's understanding of service quality is required.
Rand, G K, Tsoukatos, E, Marwa, S
core +4 more sources