Results 21 to 30 of about 627,511 (265)
The effect of e-service quality and after-sales e-service quality on e-satisfaction
Business & Management Studies: An International Journal, 2021 This study investigates the effects of e-service quality and after-sales e-service dimensions of e-commerce sites on customers' e-satisfaction. E-commerce site hepsiburada.com operating in Turkey, was selected as an example for their e-commerce website.
Çelik, Kamil, Çelik, Kamil
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E-Service Quality: A Meta-Analytic Review [PDF]
Journal of Retailing, 2015 Abstract The dominance of the internet as a shopping and distribution channel also necessitates an understanding of e-service quality. Using means-ends-chain theory, we develop a conceptual framework to understand the different models and the associated multiple measures that have been developed to examine this construct.
Blut M, Chowdhry N, Mittal V, Brock C
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PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE
Profit: Jurnal Administrasi Bisnis, 2020 This research aims to investigated the effect of e-service quality as independent variabel on e-customer satisfaction and e-customer loyalty as dependent variabel. This research is a quantitative approach with type of explanatory research.
Arief Budiman +2 more
doaj +1 more source
Membangun e-Loyality dan e-Satisfaction Melalui e-Service Quality Pengguna Goride Kota Semarang
JKBM (Jurnal Konsep Bisnis dan Manajemen), 2020 This study aims to analyze the direct and indirect effects of E-Service Quality on E-Loyalty, and the effect of E-Satisfaction o E-Loyalty on the use of Goride in the city of Semarang. The population in this study is GoRide users in the city of Semarang.
Sri Suprapti, Suparmi Suparmi
doaj +1 more source
Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022
Jurnal Kawistara, 2022 One of the integrated e-commerce models is online ticket selling. Many travel agents sell travel tickets for national or international destinations online through websites; one of them is Tiket.com, a popular travel agency in Indonesia.
Bethani Suryawardani +3 more
doaj +1 more source
Journal on Efficiency and Responsibility in Education and Science, 2021 High competition in the higher education sector, especially private universities, has brought a high attention to service quality that can increase students’ satisfaction and their retention rates.
Leonnard
doaj +1 more source
Profit: Jurnal Administrasi Bisnis, 2019 The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace.
Suci Rizka Khairuna Tambusai +2 more
doaj +1 more source
Journal of Enterprise and Development, 2023 Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app.
Annita Maharani Kamil, Dian Fordian
doaj
International Journal of Interactive Mobile Technologies (iJIM), 2021 The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analyse the research articles associated with ‘e-services and e-service quality’ research.
Javed Ali +4 more
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Buletin Riset Psikologi dan Kesehatan Mental, 2022 Penelitian ini bertujuan untuk menguji kekuatan pengaruh dari e-service quality dan e-trust terhadap e-satisfaction pengguna Grab-Food dari Generasi Z. Penelitian ini melibatkan 98 responden pada usia lebih dari 12 tahun.
Salsabilla Aryshia Putri +1 more
doaj +1 more source