Results 31 to 40 of about 42,486,174 (287)
Cogent Business & Management, 2022 Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value.
T. Y. Syah, Dora Olivia
semanticscholar +1 more source
Design dimensions of experience rooms for service test drives : case studies in several service contexts [PDF]
, 2010 Purpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers
Edvardsson, Bo +8 more
core +1 more source
Relationship between e-service quality dimensions and online banking customer satisfaction
Banks and Bank Systems, 2023 Recently, the demand for internet banking has been gradually increasing the number of online banking customers, where the banking clients or customers do not need to visit a bank branch for their transactions.
K. M. Anwarul Islam +4 more
semanticscholar +1 more source
Profit: Jurnal Administrasi Bisnis, 2019 The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace.
Suci Rizka Khairuna Tambusai +2 more
doaj +1 more source
Jurnal Ekonomi & Keuangan Islam, 2023 Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia.Methodology – This study gathered the primary ...
M. Rezeki, M. Majid, Salina Kassim
semanticscholar +1 more source
Journal of Enterprise and Development, 2023 Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app.
Annita Maharani Kamil, Dian Fordian
doaj
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 2023 It is feasible to switch from traditional banks to digital banks by keeping up with the trends. Using brand image as an intervening variable, this study examines the impact of e-word-of-mouth and e-service quality on repurchase intention.
Donny Dharmawan +4 more
semanticscholar +1 more source
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 2023 The competition between online firms occasionally gets more intense due to Indonesia's growing use of the digital economy. The context of this study is competition that attempts to boost customer loyalty through excellent service and alluring promos ...
Balla Wahyu Budiarto +4 more
semanticscholar +1 more source
Jurnal Ilmiah Manajemen Kesatuan, 2023 This study aims to analyze the effect of e-service quality on e-loyalty with brand image and e-satisfaction as mediating variables for student customers using Livin' by Mandiri mobile banking in Sleman Regency.
Anggoro Wisnu Saputro
semanticscholar +1 more source
Comparing tools for Service Quality Evaluation [PDF]
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Franceschini, Fiorenzo +7 more
core +1 more source