Results 41 to 50 of about 42,486,174 (287)

Pengaruh E-service Quality dan E-trust terhadap E-satisfaction pada Pengguna Grab-Food Dari Generasi Z

Buletin Riset Psikologi dan Kesehatan Mental, 2022
Penelitian ini bertujuan untuk menguji kekuatan pengaruh dari e-service quality dan e-trust terhadap e-satisfaction pengguna Grab-Food dari Generasi Z. Penelitian ini melibatkan 98 responden pada usia lebih dari 12 tahun.
Salsabilla Aryshia Putri, Cholichul Hadi   +1 more
doaj   +1 more source

The effect of e-service quality on user satisfaction and loyalty in accessing e-government information

International Journal of Data and Network Science, 2022
Digitization has had a profound impact on changing consumer behavior and the reorientation of online services by service providers in both the public and private sectors.
M. Noor
semanticscholar   +1 more source

Pengaruh E-Service Quality dan E-Trust Terhadap E-Customer Loyalty Pada Pengguna Dompet Digital DANA Melalui E-Satisfaction Sebagai Variabel Intervening

Jurnal Sisfokom, 2023
Penelitian ini bertujuan untuk menganalisis dan membuktikan pengaruh e-service quality dan e-trust terhadap e-customer loyalty melalui e-satisfaction sebagai variabel intervening pada pengguna dompet digital DANA.
Andi Arini Syahidah, Muhammad Fikry Aransyah   +1 more
doaj   +1 more source

E-Service Quality, Customer Trust and Satisfaction: Market Place Consumer Loyalty Analysis

JURNAL MINDS Manajemen Ide dan Inspirasi, 2021
Why do online customers become loyal in their purchases on e-commerce sites? We examine how e-service quality, trust, and customer satisfaction affect customer loyalty towards purchasing goods and services.
H. Muharam, Harmon Chaniago, Endraria Endraria, Amran Bin Harun   +3 more
semanticscholar   +1 more source

Measuring Service Quality of the E-Banking [PDF]

کاوش‌های مدیریت بازرگانی, 2015
The expansion of electronic banking, as an application of information and communication technology in financial and banking markets in developed countries around the world, has forced banking industry to use this innovation within the recent years. Hence,
Dariush Farid, Elham Dehghantezerjani
doaj  

Analisis Kepuasan Pelanggan Elektronik Shopee menggunakan Metode E-Service Quality dan Kartesius

Jurnal Akuntansi dan Manajemen, 2021
Penelitian ini untuk mengetahui tingkat kepuasan pelanggan pada kualitas layanan elektronik yang diberikan Shopee dengan menggunakan E-Service Quality dan metode Diagram Kartesius atau Importance Performance Analysis (IPA). Pengukuran penilaian pelanggan
Diah Pranitasari, Ahmad Sidqi
semanticscholar   +1 more source

The impact of e-service quality on public trust and public satisfaction in e-government public services

International Journal of Data and Network Science
Responsive, timely, and friendly service quality plays a central role in shaping trust between the government and citizens. With the improvement of service quality, the public feels valued and heard, reinforcing the mutual trust relationship between the ...
Taufiqurokhman Taufiqurokhman, Evi Satispi, Andriansyah Andriansyah, Ma'mun Murod, Endang Sulastri   +4 more
semanticscholar   +1 more source

THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE, E-SERVICE QUALITY TO CUSTOMER TRUST IN PURCHASING DIGITAL PRODUCT AT THE MARKETPLACE

Jurnal Aplikasi Manajemen, 2023
One of the emerging business model changes is the emergence of the e-commerce industry. E-commerce Company can develop if customers are satisfied and the service quality is also good.
Erwin Halim, Lucyana Claudia, Marylise Hebrard   +2 more
doaj   +1 more source

Evidence‐Informed Multidisciplinary Consensus Guidance for the Psychosocial Care of Adolescents With High‐Risk Cancer: Recommendations From the Italian Association of Pediatric Hematology and Oncology

Pediatric Blood &Cancer, EarlyView.
ABSTRACT Background Adolescents with high‐risk cancer face complex developmental, psychosocial, and ethical challenges that extend beyond disease‐directed treatment. Although international recommendations exist for communication, psychosocial care, pediatric palliative care, survivorship, and shared decision‐making, these have largely evolved within ...
Johanna M. C. Blom, Dorella Scarponi, Giulia Zucchetti, Teresa Perillo, Maria Montanaro, Elisa Marconi, Chiara Rutigliano, Paolo Colavero, Paola Quarello, Marina Bertolotti, Monica Cellini, Carlo Clerici, Maurizio Mascarin, Francesca Bomben, Andrea Ferrari, the expert workgroup   +15 more
wiley   +1 more source

IMPLEMENTASI E-SERVICE QUALITY PADA E-COMMERCE KOMUNITAS MUSLIMAH ENTERPRENEUR

Dinamika Rekayasa, 2018
Perkembangan teknologi yang semakin pesat saat ini sangat berpengaruh terhadap perkembangan bisnis pada masyarakat. Masyarakat bisnis semakin berinovasi untuk dapat memberikan layanan yang terbaik bagi konsumennya, khususnya secara online agar dapat ...
Nur Chasanah, Tiladela Luhita, Shafa Rizki Fandestika   +2 more
doaj   +1 more source