Analyzing e-service quality in service-based website by E-SERVQUAL [PDF]
Management Science Letters, 2012 Over the past two decades, two-way communication via web-based exchanges has been a popular method for different activities such as electronic transaction, publication, broadcasting, and other service applications.
Babak Nemati +3 more
doaj
Validación del modelo SERVPERF en el ámbito de internet: un caso colombiano
Suma de Negocios, 2014 The aim of the study is to demonstrate an adaptation process of the SERVPERF model for the evaluation of the perceived quality of service in the Colombian environment, and to validate this using the model in an E-commerce company of Colombia.
Edison Jair Duque Oliva +1 more
doaj +1 more source
Gadjah Mada International Journal of Business, 2022 The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop in ...
Sarli Rahman +4 more
doaj +1 more source
Pengaruh E-service Quality Dan Perceived Value Terhadap Kepuasaan Pelanggan Dan Loyalitas Pelanggan (Survei Pada Mahasiswa S1 Universitas Brawijaya Yang Melakukan Transaksi Pembelian Online Dengan Mobile Application Tokopedia) [PDF]
, 2016 In the advancement of technology and informatics, business people begin to compete utilizing advances in technology and information in the community. So that businesses started to use e-commerce as a way to compete for advancement and maintain market ...
Kumadji, S. (Srikandi) +2 more
core
A new model to support the personalised management of a quality e-commerce service
, 2003 The paper presents an aiding model to support the management of a high quality e-commerce service. The approach focuses on the service quality aspects related to customer relationship management (CRM). Knowing the individual characteristics of a customer,
Franceschini, Fiorenzo, Gianni', G.
core +1 more source
Prevalence and Trajectory of Household Material Hardship Among Children With Advanced Cancer
Pediatric Blood &Cancer, EarlyView.ABSTRACT Background/Objectives Families of children with advanced cancer living in poverty experience inferior outcomes including poor parent mental health and worse child quality of life. Household material hardship (HMH: food, housing, transportation, and/or utility insecurity) is a modifiable poverty exposure—and potential intervention target—that ...
Sarah Wright +13 more
wiley +1 more source
Managerial Gaps in e-Banking Quality Drivers: An Empirical Assessment [PDF]
, 2009 Providing quality service to the customer is a main issue for e-banking. The extant literature on e-services has preferentially examined quality factors as perceived by customers.
Morabito, Vincenzo +3 more
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Predicting Switching intention Among Generation Z (Study on Shopee App) [PDF]
Studies that focus on the interaction of variables related to system quality, information quality, and service quality, as well as their effect on user satisfaction and subsequent intentions to switch to alternative e-commerce platforms can provide a ...
Putri, Viajeng Purnama
core +1 more source
Pediatric Blood &Cancer, EarlyView.ABSTRACT Background Families of children with cancer experience significant financial strain, even with universal healthcare. Indirect costs, such as productivity losses and non‐medical expenses, are rarely included in economic evaluations, and little is known about how effectively financial aid programmes alleviate this burden. Childhood brain tumours
Megumi Lim +8 more
wiley +1 more source
EXPLORING THE RELATIONSHIPS BETWEEN ESERVICE QUALITY, SATISFACTION, ATTITUDES AND BEHAVIORS IN E-STORE WEBSITE [PDF]
, 2012 EXPLORING THE RELATIONSHIPS BETWEEN ESERVICE QUALITY, SATISFACTION, ATTITUDES AND BEHAVIORS IN E-STORE WEBSITE - E-service Quality, Satisfaction, Attitude towards the website, Behavioral ...
NOVIDYA DR, PUTRIZKA +1 more
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