Understanding mediators and moderators of the effect of customer satisfaction on loyalty
Cogent Business & Management, 2021 Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty within the banking sector. The current study examines the mediators and moderators of the effect of customer satisfaction on loyalty.
Lovemore Chikazhe +2 more
doaj +1 more source
Organisational Effectiveness and Customer Satisfaction [PDF]
Organizacija, 2008 Organisational Effectiveness and Customer Satisfaction This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health resorts.
Ambrož, Milan, Praprotnik, Martina
openaire +2 more sources
The Effect of Customer Relationship Management (Crm) on Customer Satisfaction and Its Impact Toward Customer Loyalty (Survey Base on the Perception of the Customer of Bri Bank in University of Brawijaya) [PDF]
, 2012 The objective of this research is to analize and explain the effect of Customer Prospecting, Relations with Customers, Interactive Management, Understanding Customer Expectations, Empowerment, Partnerships, and Personalization On Customer Satisfaction ...
Hamid, D. (Djamhur) +2 more
core
Agribusiness, EarlyView.ABSTRACT This study aims to explore the influence of Wine Tourism (WT) on the Sustainable Performance (SP) of wineries in Spain. It particularly investigates how Corporate Social Legitimacy (CSL) and Green Innovation (GI) may act as intermediary factors in this relationship.
Javier Martínez‐Falcó +3 more
wiley +1 more source
The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty
Jurnal Siasat Bisnis, 2021 Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta.
Dola Fitritha Raras Handayani +2 more
doaj +3 more sources
EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION
Jurnal Aplikasi Manajemen, 2023 The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators.
Tri Cahyono +3 more
doaj +1 more source
High Performance HR Practices And Customer Satisfaction: Employee Process Mechanisms [PDF]
, 2002 This research examined organizational commitment and customer focus as mediators between HR practices and customer satisfaction of seventy-one work units from twenty-five business units from a single firm in the food service industry.
Gardner, Timothy M. +2 more
core +1 more source
Agribusiness, EarlyView.ABSTRACT Farmers markets provide a direct‐to‐consumer marketing path for farmers and small businesses, facilitating customer discovery and product refinement. This paper explores farmers markets as a business incubator, with a focus on beginning vendors and resilience to a shock, namely, COVID‐19 market restrictions.
Mallory L. Rahe +2 more
wiley +1 more source
Pengaruh Kualitas Produk Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Restoran Bebek Goreng Harissa Palembang [PDF]
, 2018 This study aims to determine the influence of Product Quality (X1) and Service Quality (X2) towards Bebek Goreng Harissa Palembang Restaurant’s Customer Satisfaction (Y). The research location in Bebek Goreng Harissa Palembang Restaurant.
Mardhika, Tommy Masagus
core
Who Are the Consumers of European Farmers' Markets? A Cross‐Country Analysis
Agribusiness, EarlyView.ABSTRACT With substantial growth in the number of farmers' markets (FMs) in developed countries, the number of consumers visiting FMs is also increasing. This study comparatively assesses the consumers of FMs in three European countries where FMs traditionally play a distinctive role in food supply chains.
Áron Török +6 more
wiley +1 more source