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A Customer Value Approach to Increase Customer Satisfaction and Loyalty at Fast-Casual Dining Restaurant: The Mediating Role of Trust [PDF]
African Journal of Hospitality, Tourism and Leisure, 2022 This study investigates the role of trust mediating the relationship between customer satisfaction and loyalty to expand the customer value-satisfaction-loyalty chain to become a customer value-satisfaction-trust-loyalty chain at fast-casual dining ...
Bonifasius M. H. Nainggolan +3 more
doaj +1 more source
The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia [PDF]
Accounting, 2023 This study aims to examine customer retention (CR) from the aspect of customer satisfaction with customer relationship management (CRM), service quality and marketing relations (RM). State-owned bank customers selected the research population in
Budi Jaya Sugiato +2 more
doaj +1 more source
Developing a conceptual model for the internal data source to measure customer satisfaction [PDF]
, 2006 Traditional CSM approach is performed at certain frequencies. The gap between such events can be termed as a ‘blind period’, because customer satisfaction is left unobserved and unmanaged.
Brinkman, WP, Eldabi, T, Al-Mutawa, T
core +6 more sources
Customer satisfaction of dining experience in Malaysian malay restaurants. [PDF]
The subject of this Ph.D. thesis is Customer Satisfaction in Malaysian Malay Restaurants Dining Experience. The research was conducted in three Malay family restaurants in Malaysia by using an inductive Case Study research approach.
Ismail, S.
core +9 more sources
THE INFLUENCE OF FACILITIES ON CUSTOMER SATISFACTION IN SHANTUNG 77 KUOTIE KELAPA GADING [PDF]
, 2022 The city of Jakarta is one that has a wide variety of culinary and food products for sale, very tight competitors among food entrepreneurs vying for greater consumer trust.
Sofiani, Sofiani; Universitas Bunda Mulia
core +1 more source
The American Customer Satisfaction Index (ACSI): A sample dataset and description
Data in Brief, 2023 This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III +3 more
doaj +1 more source
TIJAB (The International Journal of Applied Business), 2022 Service quality is defined as a performance offered by a company to customers providing customer satisfaction and, in turn, can earn their loyalty. This study aims to analyse service quality effect on customer satisfaction, customer satisfaction on ...
Novyandri Taufik Bahtera +1 more
doaj +1 more source
Status and Problems of Adverse Event Reporting Systems in Korean Hospitals [PDF]
Healthcare Informatics Research, 2010 ObjectivesThis study identifies the current status and problems of adverse event reporting system in Korean hospitals. The data obtained from this study will be used to raise international awareness and enable collaborative researches on patient safety ...
Jeongeun Kim +3 more
doaj +1 more source
Jurnal Performa, 2021 Customer Relationship Management is a long-term business strategy to establish relationships with customers. Through the right customer relationship marketing, customer satisfaction and loyalty can be formed.
Yopyter Promanjoe
doaj +1 more source
Jurnal Ecogen, 2022 This study objectives to analyze the comparison of customer satisfaction before and during lockdown at Bank Nagari Main Branch Padang. Samples of this studied were 100 respondens who were customers of Bank Nagari in Padang.
Riche Fermayani +2 more
doaj +1 more source