Results 301 to 310 of about 201,697 (346)

Consumer responses to compensation, speed of recovery and apology after a service failure

Journal of Service Management, 2004
Jochen Wirtz, Anna S Mattila
exaly  

Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication

Public Relations Review, 2008
W Timothy Coombs, Sherry J Holladay
exaly  

Cibber's 'Apology'

Notes and Queries, 1911
openaire   +1 more source

The nature of an apology: An experimental study on how to apologize after a service failure

Marketing Letters, 2012
Holger Roschk
exaly  

"Sorry” Is Never Enough: How State Apology Laws Fail to Reduce Medical Malpractice Liability Risk.

Stanford law review, 2018
Benjamin J. McMichael, R. Lawrence Van Horn, W. Viscusi   +2 more
semanticscholar   +1 more source

Denial outperforms apology in repairing organizational trust despite strong evidence of guilt

Public Relations Review, 2017
Matteo Fuoli, Joost van de Weijer, Carita Paradis   +2 more
exaly  

The effects of attributions of intent and apology on forgiveness: When saying sorry may not help the story

Journal of Experimental Social Psychology, 2008
Judy Eaton
exaly  

Apology

Nursing Standard, 1991
openaire   +2 more sources

Do sincere apologies need to be costly? Test of a costly signaling model of apology

Evolution and Human Behavior, 2009
Yohsuke Ohtsubo
exaly  

“The apology seemed (in)sincere”: Variability in perceptions of (im)politeness

Journal of Pragmatics, 2018
Michael Haugh, W. Chang
semanticscholar   +1 more source