Results 281 to 290 of about 23,326 (313)

Apologies, apology strategies, and apology forms for non-apologies in a spoken corpus

文化情報学, 2013
Kitao, S. Kathleen, Kitao, Kenji
openaire   +1 more source

Don't tell me you are sorry with a gift: The negative consequences of apology gifts

Journal of Retailing and Consumer Services, 2023
Ilona E De Hooge
exaly  

Apology for apology

Religion in Education, 1948
openaire   +1 more source

Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication

Public Relations Review, 2008
W Timothy Coombs, Sherry J Holladay
exaly  

Can a CEO's YouTube apology following a service failure win customers' hearts?

Technological Forecasting and Social Change, 2015
Danae Manika, Savvas Papagiannidis, Michael Bourlakis   +2 more
exaly  

The nature of an apology: An experimental study on how to apologize after a service failure

Marketing Letters, 2012
Holger Roschk
exaly  

Do sincere apologies need to be costly? Test of a costly signaling model of apology

Evolution and Human Behavior, 2009
Yohsuke Ohtsubo
exaly  

An emerging theory of apology

Australian Journal of Psychology, 2011
Alfred Allan, Maria M Allan
exaly  

Apology strategies in Persian

Journal of Pragmatics, 2010
Fariba Chamani
exaly  

The effects of attributions of intent and apology on forgiveness: When saying sorry may not help the story

Journal of Experimental Social Psychology, 2008
C Ward Struthers, Judy Eaton
exaly