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Appointment scheduling in health care: Challenges and opportunities
IIE Transactions, 2008Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the
Diwakar Gupta, Brian Denton
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Integrated blood collection and appointment scheduling
2012Considering the processing requirements of donated blood, we study an integrated blood collection and appointment scheduling problem. We develop a mixed integer programming model to maximize the amount of donated blood that can be delivered to the processing center before spoilage as well as determine the schedule of donation appointments.
Mobasher, A. +2 more
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Mixed Appointment Scheduling: Managing Routine and Same-Day Appointments for Outpatient Clinics
Production and Operations ManagementThis article introduces a novel scheduling approach for managing a mix of routine and same-day appointments in an outpatient clinic. While the well-known carve-out scheduling (COS) policy reserves the provider capacity for same-day patients, its use of dedicated slots for each patient class may increase the risk of system underutilization or overload ...
Enayon Sunday Taiwo +3 more
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Appointment Planning and Scheduling in Outpatient Procedure Centers
2011This chapter provides a summary of the planning and scheduling decisions for outpatient procedure centers. A summary and background of outpatient procedure centers and their operations is provided along with the challenges faced by managers. Planning and scheduling decisions are discussed and categorized as either long-or short-term decisions. Examples
Bjorn Berg, Brian T. Denton
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Relationship of Scheduling Interval to Missed and Cancelled Clinic Appointments
Journal of Ambulatory Care Management, 2008The interval between when a clinical appointment is created and when it occurs may affect the rate of missed and cancelled appointments, affecting access and loss to follow-up, key component of quality.We examined this relationship in various clinic types across Veterans Health Administration clinics nationwide.As the interval increased, the missed ...
Jeff, Whittle +4 more
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Capacity planning and appointment scheduling for new patient oncology consults
Health Care Management Science, 2015To ensure that patients receive timely access to care, it has become increasingly important to use existing care provider capacity as efficiently as possible and to make informed capacity planning decisions. To support this decision-making process at a regional cancer center in British Columbia (Canada), we undertook a simulation and optimization based
Xiang, Ma +4 more
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Flexible Services and Manufacturing Journal, 2019
Appointment overbooking has been commonly adopted for the mitigation of the adverse consequences of patient no-shows, such as reduced resource utilization and revenue. However, if there are more patients showing up than expected, the resource overtime and patient waiting time can increase. Due to the theoretical interest and the practical importance of
Yong-Hong Kuo +2 more
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Appointment overbooking has been commonly adopted for the mitigation of the adverse consequences of patient no-shows, such as reduced resource utilization and revenue. However, if there are more patients showing up than expected, the resource overtime and patient waiting time can increase. Due to the theoretical interest and the practical importance of
Yong-Hong Kuo +2 more
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2017
Appointment overbooking is one of the most popular ways to mitigate the risk of no-shows. Although appointment overbooking can improve resource utilization, it may also lead to adverse consequences such as increases in resource overtime and patient waiting time. While the majority of research on appointment overbooking focuses on the system performance
Yan Chen +2 more
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Appointment overbooking is one of the most popular ways to mitigate the risk of no-shows. Although appointment overbooking can improve resource utilization, it may also lead to adverse consequences such as increases in resource overtime and patient waiting time. While the majority of research on appointment overbooking focuses on the system performance
Yan Chen +2 more
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Resource and appointment scheduling: closing the information loop.
Journal of the Society for Health Systems, 1992Hospital-wide preparation is currently underway for a new patient care information system at Baystate Medical Center in Springfield, Massachusetts. Integral to this new system are two new products recently developed by the TDS Healthcare Systems Corporation: a permanent patient record system and a resource and appointment scheduling application.
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