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To automate or not to automate? A contingency approach to service automation

Journal of Service Management, 2023
PurposeFollowing a contingency approach, this paper aims to understand when service automation can enhance or destroy value for customers in the frontline by (1) providing a comprehensive overview of factors that influence the value co-creation/co-destruction potential of service automation and (2) zooming in on the combination of service contexts and ...
Eline Hottat   +2 more
openaire   +2 more sources

AUTOMATION FOR THE AUTOMATORS OF THINGS

New Electronics, 2022
The increased complexity of the IoT environment may signal the time to streamline development coding regimes.
openaire   +1 more source

Automation or De-automation

AIP Conference Proceedings, 2008
In the global automotive industry, for decades, vehicle manufacturers have continually increased the level of automation of production systems in order to be competitive. However, there is a new trend to decrease the level of automation, especially in final car assembly, for reasons of economy and flexibility.
Igor Gorlach   +2 more
openaire   +1 more source

Total Phenol Analysis: Automation and Comparison with Manual Methods

American Journal of Enology and Viticulture, 1977
A fully automated-continuous flow 40-sample/ hour procedure was adapted from the Singleton-Rossi method of analysis for total phenols in wine and other plant extracts.
K. Slinkard, V. L. Singleton
semanticscholar   +1 more source

The role of software automation in improving industrial operations and efficiency

International Journal of Engineering Research Updates
Software automation is revolutionizing industrial operations by significantly enhancing efficiency, productivity, and operational reliability. This review explores how automation technologies are transforming industrial sectors, focusing on their impact ...
Daniel Ajiga   +3 more
semanticscholar   +1 more source

To Automate or Not to Automate!

Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2000
Systems are becoming more complex due to various technological developments (such as information and communication technology) and constraints (environmental, social and financial etc.). The first opens the possibility to make links to new domains (e.g. between product quality and profits or financial markets).
openaire   +1 more source

Inefficient Automation

Review of Economic Studies, 2022
Abstract How should the government respond to automation? We study this question in a heterogeneous agent model that takes worker displacement seriously. We recognize that displaced workers face two frictions in practice: reallocation is slow and borrowing is limited.
Beraja, Martin, Zorzi, Nathan
openaire   +1 more source

Scenario-Based Test Automation for Highly Automated Vehicles: A Review and Paving the Way for Systematic Safety Assurance

IEEE transactions on intelligent transportation systems (Print), 2022
Highly Automated Vehicles (HAVs) must undergo strict safety testing before being released to the public. Mileage-based on-road testing suffers from unaffordable time costs and high safety risks.
Jian Sun   +4 more
semanticscholar   +1 more source

Automation of perimetry

Documenta Ophthalmologica, 1976
Automation of perimetry is quite feasible in normal subjects (3.6 % failures). It is equally feasible in patients with visual field defects not over 60 years of age (0 % failures). Automated examination ends in failure in 30 % of the patients in the older age groups seen in our clinic.
E L, Greve   +2 more
openaire   +2 more sources

Trusting Automation: Designing for Responsivity and Resilience

Hum. Factors, 2021
Objective This paper reviews recent articles related to human trust in automation to guide research and design for increasingly capable automation in complex work environments.
Erin K. Chiou, John D. Lee
semanticscholar   +1 more source

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