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To automate or not to automate? A contingency approach to service automation
Journal of Service Management, 2023PurposeFollowing a contingency approach, this paper aims to understand when service automation can enhance or destroy value for customers in the frontline by (1) providing a comprehensive overview of factors that influence the value co-creation/co-destruction potential of service automation and (2) zooming in on the combination of service contexts and ...
Eline Hottat +2 more
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Automation and the Future of Work
The Oxford Handbook of Digital Ethics, 2022Advances in automation threaten to radically alter the workplace of the future. What implications does this have for the ethics of work? For better or worse, work plays a central role in distributing goods to people in the modern world. This includes the
J. Danaher
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To Automate or Not to Automate! [PDF]
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2000 Systems are becoming more complex due to various technological developments (such as information and communication technology) and constraints (environmental, social and financial etc.). The first opens the possibility to make links to new domains (e.g. between product quality and profits or financial markets).
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2012 34th International Conference on Software Engineering (ICSE), 2012
Mention “test case”, and it conjures up the image of a script or a program that exercises a system under test. In industrial practice, however, test cases often start out as steps described in natural language. These are essentially directions a human tester needs to follow to interact with an application, exercising a given scenario.
Satish Chandra +3 more
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Mention “test case”, and it conjures up the image of a script or a program that exercises a system under test. In industrial practice, however, test cases often start out as steps described in natural language. These are essentially directions a human tester needs to follow to interact with an application, exercising a given scenario.
Satish Chandra +3 more
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AIP Conference Proceedings, 2008
In the global automotive industry, for decades, vehicle manufacturers have continually increased the level of automation of production systems in order to be competitive. However, there is a new trend to decrease the level of automation, especially in final car assembly, for reasons of economy and flexibility.
Igor Gorlach +2 more
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In the global automotive industry, for decades, vehicle manufacturers have continually increased the level of automation of production systems in order to be competitive. However, there is a new trend to decrease the level of automation, especially in final car assembly, for reasons of economy and flexibility.
Igor Gorlach +2 more
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Total Phenol Analysis: Automation and Comparison with Manual Methods
American Journal of Enology and Viticulture, 1977A fully automated-continuous flow 40-sample/ hour procedure was adapted from the Singleton-Rossi method of analysis for total phenols in wine and other plant extracts.
K. Slinkard, V. L. Singleton
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Trusting Automation: Designing for Responsivity and Resilience
Hum. Factors, 2021Objective This paper reviews recent articles related to human trust in automation to guide research and design for increasingly capable automation in complex work environments.
Erin K. Chiou, John D. Lee
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IEEE transactions on intelligent transportation systems (Print), 2022
Highly Automated Vehicles (HAVs) must undergo strict safety testing before being released to the public. Mileage-based on-road testing suffers from unaffordable time costs and high safety risks.
Jian Sun +4 more
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Highly Automated Vehicles (HAVs) must undergo strict safety testing before being released to the public. Mileage-based on-road testing suffers from unaffordable time costs and high safety risks.
Jian Sun +4 more
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, 2019
T here have been periodic warnings in the last two centuries that automation and new technology were going to wipe out large numbers of middle class jobs. The best-known early example is the Luddite movement of the early 19th century, in which a group of
David Autor
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T here have been periodic warnings in the last two centuries that automation and new technology were going to wipe out large numbers of middle class jobs. The best-known early example is the Luddite movement of the early 19th century, in which a group of
David Autor
semanticscholar +1 more source
Automation Use and Automation Bias [PDF]
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 1999 The availability of automation and automated decision aids feeds into a general human tendency to travel the road of least cognitive effort. A series of studies on “automation bias,” the tendency to use automation as a heuristic replacement for vigilant information seeking and processing, has identified several factors associated with this bias.
Linda J. Skitka, Kathleen L. Mosier
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