Total Quality Management, Balanced Scorecard and Performance
This study examines the relationship between Total Quality Management (TQM), Bal-anced Scorecard (BSC), and organizational performance. In particular, this study investigates whether TQM affects performance; and if so, whether the effect is influenced by
Mahfud Sholihin, Ayu Chairina Laksmi
doaj
Engaging patients in balanced scorecard evaluation - An implication at Palestinian hospitals and recommendations for policy makers. [PDF]
Amer F +7 more
europepmc +1 more source
The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review. [PDF]
Betto F, Sardi A, Garengo P, Sorano E.
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Balanced Scorecard-Based Hospital Performance Measurement Framework: A Performance Construct Development Approach. [PDF]
Abu Jaber AA, Nashwan AJ.
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The use of the Balanced Scorecard as a strategic management tool to mitigate cyberfraud in the South African banking industry. [PDF]
Esther Akinbowale O +2 more
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Integration of robotics as standard surgical procedure during residency training for visceral surgery using a balanced scorecard (BSC). [PDF]
Stockheim J +4 more
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The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis. [PDF]
Brimelow RE +4 more
europepmc +1 more source
Establishing a Research Institute in an Ontario Community Hospital: Reflections and Lessons Learned. [PDF]
Rego K +4 more
europepmc +1 more source
Customer knowledge management competence evaluation of agritourism enterprises by using the balanced scorecard and fuzzy-AHP: Evidence from Chengdu-Chongqing economic circle. [PDF]
Chen G, Zhang J, Tan W, Zhang S, Yan B.
europepmc +1 more source
International audienceThe aim of this paper is to carry out a study on the limits of the concept of Corporate Social Performance (CSP) and its instrumentation in the form of the Balanced Scorecard (BSC) and the Sustainability Balanced Scorecard (SBSC ...
Naro, Gérald, Travaillé, Denis
core +1 more source

