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Gen Z’s Intention to Accept Mobile Banking Services: The Impact of Digitalization and Technologization [PDF]

SocioEconomic Challenges
Digitalization and technology drive socio-economic development worldwide, transforming financial services and improving accessibility and convenience. In this regard, mobile banking has reduced bank queues.
Gyan Mani Adhikari, Sushil Lamichane, Devendra Parajuli, Ganesh Bhattarai   +3 more
doaj   +1 more source

COVID-19 and Islamic Banking Services: Digitalisation as a Post-Crisis Solution (Case of Morocco)

European Journal of Islamic Finance, 2020
Movement restrictions and the resulting social distancing, as measures to flatten the curve of the spread of coronavirus disease 2019 (COVID-19), highlighted 'electronic business models' (e-BM) as well as the importance of digital transformation of ...
OUMNIYA AMRANI, Amal Najab
doaj   +1 more source

Banking Services that Influence the Bank Performance

Procedia - Social and Behavioral Sciences, 2016
AbstractIn recent years, greater competition in banking industry has been driven by globalization. The growing diversity of customers’ demands and technology changes are expected to have a great impact on the management of the bank in order to retain and attract potential customer and investor into the banking industry.
Chai, Bobby Boon-Hui, Tan, Pek See, Goh, Thian Shong   +2 more
openaire   +1 more source

Navigating the Digital Divide: A Study of Public and Private Sector Banking Services

International Journal of Advanced Business Studies
Digital banking is on trend due to the eruption of technology in this digital era. Digital banking also known as E- banking is method of accessing the banking services electronically without going to the banks physically.
D. Kausar Fathima, G. Vijaya Bharathi
doaj   +1 more source

THE RELATIONSHIP BETWEEN SERVICE DEVELOPMENT AND ECONOMIC LIBERALIZATION (ON THE EXAMPLE OF BANKING SERVICES)

Хабаршысы. Экономика сериясы, 2018
This work is devoted to liberalization in the sphere of banking services; the study has been carried out to identify the relationship between liberalization and the development of the banking services sector. The works of foreign and domestic scientists
Р. Дуламбаева, A. Жунусова   +1 more
doaj  

Bank Personnel’s Perception of Banking Services and Implications for Service Quality

Marketing Management Journal, 2010
This exploratory study examines the perceptions of bank personnel regarding bank services offered to customers by the banks in Turkey. The specific objectives of the study are to examine the perceptions of the bank personnel regarding the importance of the bank services; to compare the personnel perceptions of bank services by selective demographic ...
MUSA PINAR, ZELIHA ESER, SANDY STRASSER
openaire   +1 more source

An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction

Risks
Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new channels ...
Sladjana Barjaktarovic Rakocevic, Nela Rakic, Rade Rakocevic   +2 more
doaj   +1 more source

Model of Agents-Based Branchless Banking Services Development in Urban and Rural Area

Indonesian Journal of Geography, 2020
The banking sector has experienced a far leap related to Information Communication and Technology (ICT)-based services. Among them is e-banking that has been used by the community, especially in urban areas.
Rini Rachmawati, Nur Muhammad Farda, Bowo Setiyono   +2 more
doaj   +1 more source

Analysis of the mobile banking services market in the Republic of Serbia [PDF]

Ekonomija: teorija i praksa, 2019
Information technologies have enabled banks to expand their business and adapt their services to customer needs. By developing and increasing the use of mobile communication technologies, a new type of banking has developed, known as "mobile banking ...
Soleša Katarina, Brkić Ivana
doaj  

An empirical study of customer usage and satisfaction with e-banking services in the Republic of Macedonia

Croatian Review of Economic, Business and Social Statistics, 2018
Recent developments in the field of information and communication technologies (ICTs) have created new opportunities for enhancing both the operations and competitiveness within the banking sector.
Boshkoska Meri, Sotiroski Kosta
doaj   +1 more source