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International Conference on Future Networks and Distributed Systems, 2021 The rapid movement of information flows in the context of the COVID-19 pandemic is accelerating the FinTech revolution. In order not to lag behind in such conditions, banks need to gain customer confidence by studying customer demand, accelerating the ...
Z. Mamadiyarov
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Value creation framework for multi-channel services in banking industry [PDF]
Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī, 2019 Nowadays, banking industry analogous with another industries has been encountered with digital transformation. Such transformation stemmed from convergence technologies.
Manochehr Zamani Farizhandi +2 more
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FACTORS AFFECTING CUSTOMERS’ PERCEPTION TOWARDS DIGITAL BANKING SERVICES
Turkish Journal of Computer and Mathematics Education, 2021 There is a rapid development in the banking industry. The use of Digital banking has become an integral part in our life. And it is an effective and the most viable tool for creating customer value.
Dr. C. B. Pavithra, Et. al.
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The Effect of Service Quality to Customer Satisfaction by Using Internet Banking Service in Jambi
Asian Journal of Technology Management, 2016 Internet banking service has become an important part of the current banking products. It could be said almost all bank, which is operating in Indonesia, have to equip their products by providing internet-banking services for its customers.
Setiawan Assegaff
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The role of e-banking as a marketing tool [PDF]
Innovative Marketing, 2018 Banks and financial services providers can make use of electronic tools in marketing their products and services. The role of e-banking as a marketing tool has not generated a lot of interests by scholars and researchers in this area. This paper examines
Maurice Ayuketang Nso
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SERVICE QUALITY, BANKING SERVICE TO WARDS BANKING DEVELOPMENT
JOURNAL OF SHARIA ECONOMICS, 2023 The development of Sharia Banks in Papua is currently considered good, this is marked by the existence of Bank Syariah Mandiri and Bank Muamalat. However, existing sharia banks are not yet in great demand by customers because there is tight competition between sharia banks and conventional banks in Papua, especially Keerom Regency.
openaire +1 more source
Providing a Conceptual Model for Identifying Key Factors Affecting Internet Banking Systems Quality (Case Study: Mellat Bank) [PDF]
Journal of Information Technology Management, 2013 Due to the increasing importance of Internet Banking and the critical actions taken by banks in order to offer Internet banking services in Iran and also according to the increasing number of people using Internet Banking services, it is essential for ...
ali Divandar +2 more
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CommIT Journal, 2022 The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its ...
Jeffrey Arief Mulyono +1 more
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SEEU Review, 2019 The main aim of this paper is to analyze the electronic banking services in Kosovo’s banking net profit during the period 2013 - 2017. The paper discusses the role that these services have played in the development of the banking industry, modernization ...
Zogjani Jeton, Zogjani Agon
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SWOT: IMPLEMENTASI APLIKASI MOBILE BANKING TERHADAP KUALITAS LAYANAN BANK MUAMALAT
Finansia, 2023 This research identifies the advantages and disadvantages of using mobile banking in Islamic banking services, and looks for opportunities and threats that may arise as a result of the use of this technology.
Abdul Muthalib, Asyari Hasan
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