Results 291 to 300 of about 6,396,377 (359)
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Journal of Promotion Management, 2020
In the digital transformation era, mobile technology development has brought not only the benefits but the costs for the customer in the transaction via mobile devices.
B. T. Khoa
semanticscholar +1 more source
In the digital transformation era, mobile technology development has brought not only the benefits but the costs for the customer in the transaction via mobile devices.
B. T. Khoa
semanticscholar +1 more source
Intention to use mobile banking services: an Islamic banking customers’ perspective from Sri Lanka
, 2020Purpose This paper aims to identify the determinants of the intention to use mobile banking services among Islamic Banking customers in Sri Lanka. The study was carried out based on the Unified Theory of Acceptance and Use of Technology (UTAUT 2).
Sabraz Nawaz Samsudeen +2 more
semanticscholar +1 more source
Relationship dynamics in customer loyalty to online banking services
, 2020Purpose The purpose of this paper is to investigate the effect of service quality and relationship quality on customer loyalty in different stages of the relationship life cycle in online banking services.
Akram Garepasha +3 more
semanticscholar +1 more source
The TQM Journal, 2019
PurposeThe purpose of this paper is to compare the perceptions of Bank Saderat Iran’s (BSI) customers in Isfahan and Dubai to find the probable differences in BSI service quality in these cities.Design/methodology/approachThe required data were collected by adapted Bank Service Quality (BSQ) questionnaire from two samples of BSI customers (300 in ...
Reza Shayestehfar, Bita Yazdani
openaire +1 more source
PurposeThe purpose of this paper is to compare the perceptions of Bank Saderat Iran’s (BSI) customers in Isfahan and Dubai to find the probable differences in BSI service quality in these cities.Design/methodology/approachThe required data were collected by adapted Bank Service Quality (BSQ) questionnaire from two samples of BSI customers (300 in ...
Reza Shayestehfar, Bita Yazdani
openaire +1 more source
Communications of the ACM, 2004
Adopting new and innovative mobile financial applications and service provisioning methods.
Niina Mallat +2 more
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Adopting new and innovative mobile financial applications and service provisioning methods.
Niina Mallat +2 more
openaire +1 more source
Journal of Retailing and Consumer Services, 2019
Cultivating high quality relationships with customers is of paramount importance in the banking sector. However, there has been little effort to examine relationship quality (RQ) in financial services, and though the evaluation of RQ should depend on the
T. Fernandes, T. Pinto
semanticscholar +1 more source
Cultivating high quality relationships with customers is of paramount importance in the banking sector. However, there has been little effort to examine relationship quality (RQ) in financial services, and though the evaluation of RQ should depend on the
T. Fernandes, T. Pinto
semanticscholar +1 more source
Banking “on-the-go”: examining consumers’ adoption of mobile banking services
International Journal of Quality and Service Sciences, 2018Purpose This paper aims to examine consumers’ adoption of mobile technology to facilitate their banking services and activities, and to investigate the factors influencing their adoption and engagement.
T. Zhang, Can Lu, M. Kizildag
semanticscholar +1 more source
The Demand for Banking and Shadow Banking Services
SSRN Electronic Journal, 2018Abstract We explore the hypothesis that the substitutability/complementarity relationship between banking and shadow banking services is a major factor affecting the transmission mechanism of monetary policy. We take the parametric approach to demand analysis, which allows estimation and testing in a systems-of-equations context, and use the Minflex ...
Apostolos Serletis, Libo Xu
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Adoption of mobile banking services
International Journal of Bank Marketing, 2019PurposeThe purpose of this paper is to investigate which of four well-established theoretical models (i.e. technology acceptance model, theory of planned behavior, unified theory of acceptance and use of technology, decomposed theory of planned behavior (
A. Giovanis +3 more
semanticscholar +1 more source
2008
How do the banks respond to the corporate requirements outlined in the previous chapter? Fundamentally, the bank acts as clearing and settlement agent for all payments initiated by its customers: salaries, taxes and benefits, domestic and cross-border accounts payables, crediting of receivables, etc.
Dominique Rambure, Alec Nacamuli
openaire +1 more source
How do the banks respond to the corporate requirements outlined in the previous chapter? Fundamentally, the bank acts as clearing and settlement agent for all payments initiated by its customers: salaries, taxes and benefits, domestic and cross-border accounts payables, crediting of receivables, etc.
Dominique Rambure, Alec Nacamuli
openaire +1 more source