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Communications of the ACM, 2004
Adopting new and innovative mobile financial applications and service provisioning methods.
Niina Mallat +2 more
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Adopting new and innovative mobile financial applications and service provisioning methods.
Niina Mallat +2 more
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The Demand for Banking and Shadow Banking Services
SSRN Electronic Journal, 2018Abstract We explore the hypothesis that the substitutability/complementarity relationship between banking and shadow banking services is a major factor affecting the transmission mechanism of monetary policy. We take the parametric approach to demand analysis, which allows estimation and testing in a systems-of-equations context, and use the Minflex ...
Apostolos Serletis, Libo Xu
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A service-dominant logic for banking services
MERCATI & COMPETITIVITÀ, 2012In the current competitive scenario, services now pervade all business activities, involving every production system and every organization. The emerging importance of services and their decisive role, compared to goods, in every business transaction in the global economy encourages scholars, professionals and business experts to engage in research ...
V. Formisano, G. Russo, LOMBARDI, ROSA
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Chatbots for online banking services
Web Intelligence, 2019People are interacting increasingly with systems through voice assistants and chatbots sectors such as banking and financial are adopting them to create more responsive customer services. This project aimed to implement a web-based chatbot to assist with online banking, using tools that expose artificial intelligence methods such as natural language ...
Dana Doherty, Kevin Curran
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Mobile banking services in the bank area
SICE Annual Conference 2007, 2007Mobile banking (M-Banking) has been welcomed in most of the countries as a new branch in electronic banking (E-Banking). In developing countries such as Iran mobile banking is limited to fields such as SMS due to lack of infrastructure and because of high costs.
Mohammad Shirali-Shahreza +1 more
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Branch Banking and Service Accessibility
Journal of Money, Credit and Banking, 1988Probably the single most meritorious feature associated with liberali zed branching is the potential for improved customer service. Custome r convenience resulting from an increased number of banking facilitie s is one element of this service. This article analyzes the impact of branching on service accessibility-measured as the number of bank ing ...
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Banking services and the role of banks' network
2010Based on the network theory, the study examines how a network between local banks could strengthen the quality and the innovation of banking services. In order to describe the role that a network could play in the current banking arena, the paper tries to identify two main findings.
MODINA, Michele, Quintiliani, Andrea
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Adopting internet banking services in a small island state: assurance of bank service quality [PDF]
Managing Service Quality: An International Journal, 2007 PurposeThis paper aims to examine the factors affecting the adoption of internet banking services by domestic commercial banks in a sparsely populated small island.Design/methodology/approachBeing one of the smallest island economies in the world, North Cyprus was chosen as a case study to explore the factors that affected the penetration of internet ...
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Efficient service production: service factories in banking
Business Process Management Journal, 2013Purpose – The banking industry is definitely among the service industries that have been thoroughly transformed during the past decades. The direction of development has been toward more efficient mass services enabled by information and communication technologies (ICT). The purpose of this paper is to focus on analysing the changes in banking services,
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