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A service-dominant logic for banking services

MERCATI & COMPETITIVITÀ, 2012
In the current competitive scenario, services now pervade all business activities, involving every production system and every organization. The emerging importance of services and their decisive role, compared to goods, in every business transaction in the global economy encourages scholars, professionals and business experts to engage in research ...
V. Formisano, G. Russo, LOMBARDI, ROSA
openaire   +3 more sources

Bank service quality

The TQM Journal, 2019
PurposeThe purpose of this paper is to compare the perceptions of Bank Saderat Iran’s (BSI) customers in Isfahan and Dubai to find the probable differences in BSI service quality in these cities.Design/methodology/approachThe required data were collected by adapted Bank Service Quality (BSQ) questionnaire from two samples of BSI customers (300 in ...
Reza Shayestehfar, Bita Yazdani
openaire   +1 more source

Mobile banking services

Communications of the ACM, 2004
Adopting new and innovative mobile financial applications and service provisioning methods.
Niina Mallat   +2 more
openaire   +1 more source

The Demand for Banking and Shadow Banking Services

SSRN Electronic Journal, 2018
Abstract We explore the hypothesis that the substitutability/complementarity relationship between banking and shadow banking services is a major factor affecting the transmission mechanism of monetary policy. We take the parametric approach to demand analysis, which allows estimation and testing in a systems-of-equations context, and use the Minflex ...
Apostolos Serletis, Libo Xu
openaire   +1 more source

Corporate Banking Services

2008
How do the banks respond to the corporate requirements outlined in the previous chapter? Fundamentally, the bank acts as clearing and settlement agent for all payments initiated by its customers: salaries, taxes and benefits, domestic and cross-border accounts payables, crediting of receivables, etc.
Dominique Rambure, Alec Nacamuli
openaire   +1 more source

Mobile banking services in the bank area

SICE Annual Conference 2007, 2007
Mobile banking (M-Banking) has been welcomed in most of the countries as a new branch in electronic banking (E-Banking). In developing countries such as Iran mobile banking is limited to fields such as SMS due to lack of infrastructure and because of high costs.
Mohammad Shirali-Shahreza   +1 more
openaire   +1 more source

Bank Customers Annotations Regarding Banking Services

Think India, 2019
The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation and ANOVA are used to know about the impact of the ...
openaire   +1 more source

Other bank services

1994
When you have carefully studied this chapter you should be able to: Give an account of other personal banking services such as share dealing, executor and trustee, and insurance services Prepare a simplified retail bank balance sheet and comment on its ...
openaire   +1 more source

Branch Banking and Service Accessibility

Journal of Money, Credit and Banking, 1988
Probably the single most meritorious feature associated with liberali zed branching is the potential for improved customer service. Custome r convenience resulting from an increased number of banking facilitie s is one element of this service. This article analyzes the impact of branching on service accessibility-measured as the number of bank ing ...
openaire   +1 more source

Beyond Retention in Banking Services

2008
presentazione dello scenario del marketing bancario e introduzione del modello "C - OLTRE" (C - Beyond) che propone modalità per andare oltre la fidelizzazione della clientela nei servizi bancari.
openaire   +3 more sources

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