Results 241 to 250 of about 800,792 (268)
Some of the next articles are maybe not open access.
Call-Routing Schemes for Call-Center Outsourcing
Manufacturing and Service Operations Management, 2007Yong-Pin Zhou
exaly
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
Management Science, 2008Yong-Pin Zhou, Z Justin Ren
exaly
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times
Manufacturing and Service Operations Management, 2014Pierre L'Ecuyer +2 more
exaly
The impact of call centre stressors on inbound and outbound call‐centre agent burnout
Managing Service Quality, 2013Nicholas Ashill, Michel Rod
exaly
Progress in Cancer Care: A Rational Call To Do Better
Ca-A Cancer Journal for Clinicians, 2010exaly

