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Fallstudie Call-Center

2017
In einem Anwendungsfall aus dem Bereich von telefonischen Servicedienstleistungen analysieren Sie Leistung und Qualitat eines Call-Centers. Auserdem sollen Sie die kunftige Geschaftsentwicklung abschatzen sowie die Wirksamkeit von Schulungsmasnahmen beurteilen.
openaire   +1 more source

Call Center Application

2019
We are now ready to make our work more practical. We have seen different approaches in using ORM frameworks, and we have a good understanding of the fundamentals of Aurelius. In this chapter, we work on setting up the building blocks that will allow us to see Aurelius in practice.
openaire   +1 more source

Strahlenherd Call Center?

Call Center Profi, 2002
Telefone und Headsets sind Elemente des taglichen Umgangs im Call Center. Ausgelost durch die fast hysterischen Diskussionen um die Strahlenbelastung bei Mobiltelefonen zieht der Begriff Elektrosmog immer weitere Kreise. Ob sich Ihre Agents im Call Center vor EMV-Attacken furchten mussen, erfahren Sie hier.
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Call Center KlikBCA

Call Center Halo BCA 0817395377, Layanan Bantuan Nasabah 24 Jam Hubungi WhatsApp: +62 817-395377.
Call Center HaloBCA, Call Center HaloBCA
openaire   +1 more source

Call Center-Mitarbeiter

1999
Call Center-Mitarbeiter und -Fuhrungskrafte sind wesentlich am Erfolg eines Call Centers beteiligt. Das wird nach unserem Eindruck heute nicht mehr ernsthaft bezweifelt.
Bodo Böse, Erhard Flieger
openaire   +1 more source

Call Center Model

2000
Call centers are important and rapidly developing commercial activities. Call centers serve customers by phone, by fax and by Internet. There are different call centers depending on their objectives and environments. However, investigating the call centers one encounters three problems: modeling; queuing systems are common tools while modeling ...
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Call centers

2001
Thomas A. Grossman   +3 more
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One-Call Centers

2021
Ahmed Al-Bayati, Louis Panzer
openaire   +1 more source

Web Call Center

1999
This work describes the Web Call Center - an Internet-based extension to the concept of classical call centers in the PSTN. The Web Call Center offers coordinated interworking between the PSTN and Internet. Hence, it allows for new forms of call center-like communication adding value to the installed PSTN base.
openaire   +1 more source

Call Center

2002
Robert de Zoeten, Jörg Rohmann
openaire   +1 more source

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