Results 91 to 100 of about 6,604 (198)

Computing Call Blocking Probabilities in Wavelength Routing Networks

open access: yes, 1999
We study a class of circuit switched wavelength routing networks with fixed or alternate routing, with or without converts, and with various wavelength allocation policies.We first construct an exact Markov process and an approximate Markovprocess which
Zhu, Yuhong
core  

The Use of Confidence Measures in Vector Based Call-Routing

open access: yes, 2003
In previous work, we experimented with different techniques of vector-based call routing, using the transcriptions of the queries to compare algorithms. In this paper, we base the routing decisions on the recogniser output rather than transcriptions and ...
Cox, Stephen J., Cawley, Gavin C.
core  

Potential benefits of human-like dialogue behaviour in the call routing domain

open access: yes, 2008
This paper presents a Wizard-of-Oz (Woz) experiment in the call routing domain that took place during the development of a call routing system for the TeliaSonera residential customer care in Sweden.
Gustafson, Joakim,   +2 more
core  

Evaluating routing stability and coordination in swarm-based multi-agent task-oriented dialogue systems. [PDF]

open access: yesSci Rep
Khan A   +7 more
europepmc   +1 more source

A Comparative Analysis of Waiting Time Routing Rule for Queue Reduction in Call Center

open access: yes, 2018
Satisfying customers need has become an inevitable phenomenon for businesses to survive in this high competitive era. The persistent complaints of waiting queue by customers have continuously posed a threat to call centres globally.
Sophia, Mughele Ese   +2 more
core  

State Migration in Styx: Towards Serverless Transactional Functions. [PDF]

open access: yesVLDB J
Psarakis K   +4 more
europepmc   +1 more source

Home - About - Disclaimer - Privacy