Results 71 to 80 of about 6,604 (198)

Enhanced bandwidth-delay based routing algorithm for a packet-switched virtual call centre environment

, 2008
Traditionally call centres were based on circuit-switched systems. But with the advancement of communication technologies, call centres have shifted to packet-switched systems.
Hadi Larijani, Akinbola Adetunji, Larijani, Hadi, Adetunji, Akinbola   +3 more
core   +1 more source

Improving Call Center Operations Using Performance-Based Routing Strategies

, 2007
The article presents a simulation study of performance-based call routing strategies using a variety of routing rules based on historic data such as average handling time and first call resolution rate.
Mehrotra, Vijay, Saltzman, R., Stanley, J.   +2 more
core  

Analysis of the Call Setup Delay for the Proposed B-ISDN Call Control Procedure

, 2007
The process of establishing a B-ISDN call from the power on state requires time. This connection establishment time is thought, by some connectionless proponents, to be too great.
David Cypher National, Proposed B-isdn, David Cypher, Call Control   +3 more
core  

Complexity of Inverse Shortest Path Routing

, 2011
The inverse shortest path routing problem is to decide if a set of tentative routing patterns is simultaneously realizable. A routing pattern is defined by its destination and two arc subsets of required shortest path arcs and prohibited non-shortest ...
Kaj Holmberg, Call, Mikael,, Mikael Call, Holmberg, Kaj,   +3 more
core   +1 more source

Real-Time Resource Allocation Algorithm for the Quasi-Two-Dimensional Mobile Delay/Disrupt Tolerant Networking

Dianxin kexue, 2013
Resource allocation is one of the core techniques in multi-homing delay/disrupt tolerant networking（DTN）, which decides the efficiency of DTN routing, and even affects the whole system.
Ying Wang, Yonghui Zhang
doaj   +2 more sources

Comparing OSNR based policies for an adaptive-alternative IA-RWA algorithm applied to all-optical networks

Journal of Microwaves, Optoelectronics and Electromagnetic Applications
We propose two policies to select the route for an adaptive-alternative routing algorithm for all-optical networks. We use the NrPSR to find the Nr routes with lower cost for a given source-destination pair according to a cost function expanded in a ...
Carmelo J. A. Bastos-Filho, Rodrigo C. L. Silva, Daniel A. R. Chaves, André V. S. Xavier, Joaquim F. Martins-Filho   +4 more
doaj   +1 more source

c ○ 0000 INFORMS Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times

, 2014
We study call routing policies for call centers with multiple call types and multiple agent groups. We introduce new weight-based routing policies where each pair (call type, agent group) is given a matching priority defined as an affine combination of ...
Wyean Chan, Ger Koole
core  

On the issue of emergency medical service transportation support: relevance and research directions

International Journal of Advanced Studies
Background. The article examines current challenges in optimizing emergency medical services (EMS) transportation logistics in the Russian Federation.
Igor M. Chelyshkov, Artem I. Zhukov, Ivan A. Asmanov   +2 more
doaj   +1 more source

Managing response time in a call-routing problem with service failure

, 2005
Traditional research on routing in queueing systems usually ignores service quality related factors. In this paper, we analyze the routing problem in a system where customers call back when their problems are not completely resolved by the customer ...
De Véricourt, F, Zhou, YP
core   +1 more source

Vector-Based Natural Language Call Routing

, 1999
This paper describes a domain independent, automatically trained natural language call router for directing incoming calls in a call center. Our call router directs customer calls based on their response to an open-ended "How may I direct your call?&
Jennifer Chu-carroll, Bob Carpenter
core