Results 51 to 60 of about 6,604 (198)
Queueing network model of a call center with customer retrials and impatient customers [PDF]
Известия Саратовского университета. Новая серия: Математика. Механика. ИнформатикаThe subject of mathematical study and modelling in this paper is an inbound call center that receives calls initiated by customers. A closed exponential queueing network with customer retrials and impatient customers is used as a stochastic model of call
Rusilko, Tatiana V., Pankov, Andrey V.
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Incentives for Quality through Endogenous Routing [PDF]
We study how rework routing together with wage and piece rate compensation can strengthen incentives for quality. Traditionally, rework is assigned back to the agent who generates the defect (in a self routing scheme) or to another agent dedicated to ...
Lauren Xiaoyuan Lu +2 more
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SensorsThe reliability of the communication link is quite common and challenging to handle as the topology changes frequently in vehicular ad hoc networks (VANETs). Another problem with VANETs is that the vehicles are from different manufacturers.
Manish Kumar, Ram Shringar Raw
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A vehicle routing model with split delivery and stop nodes [PDF]
In this work, a new variant of the Capacitated Vehicle Routing Problem (CVRP) is presented where the vehicles cannot perform any route leg longer than a given length L (although the routes can be longer).
Leonardo Berbotto +2 more
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Relating non-local quantum computation to information theoretic cryptography [PDF]
QuantumNon-local quantum computation (NLQC) is a cheating strategy for position-verification schemes, and has appeared in the context of the AdS/CFT correspondence.
Rene Allerstorfer +4 more
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Decision Engine for SIP Based Dynamic Call Routing [PDF]
, 2011 Enterprises nowadays are subscribing access to several Internet Service Providers (ISPs) for reliability, redundancy and better revenues underlying the service extension, while providing good Quality of Service (QoS). In this paper, a dynamic decision-making framework is presented for Session Initiation Protocol (SIP) based voice/video call routing in ...
Mushtaq, Sajjad Ali +2 more
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Simulation-based optimization of agent scheduling in multiskill call centers.
, 2007 We examine and compare simulation-based algorithms for solvingthe agent scheduling problem in a multiskill call center.This problem consists in minimizing the total costs of agents underconstraints on the expected service level per call type,per period ...
Gendreau, M. +14 more
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Call admission and routing in telecommunication networks. [PDF]
, 1994 by Kit-man Chan.Thesis (M.Phil.)--Chinese University of Hong Kong, 1994.Includes bibliographical references (leaves 82-86).Chapter 1 --- Introduction --- p.1Chapter 1.1 --- Overview of Integrated Service Digital Networks --- p.1Chapter 1.2 ...
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AN EFFICIENT CELL SELECTION IN CELLULAR NETWORK WITH BETTER SCALABILITY AND RE-ROUTING
Journal of Industrial Design and Engineering Graphics, 2014 This paper mainly concentrate about Cell selection strategy and Re-Routing process in the Cellular Network. Cell selection is the process of deciding the cell to provide services to every mobile station.
KARTHIKEYAN A., SURYA Amutha M.
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Tabu search for ship routing and scheduling
, 2006 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University, 20/12/2006.This thesis examines exact and heuristic approaches to solve the Ship Routing and Scheduling Problem (SRSP). The method was developed to address
Al-Hamad, Khaled
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