Results 31 to 40 of about 6,604 (198)
AN EFFECTIVE ROUTING ALGORITHM FOR LOW-EARTH ORBIT SATELLITE NETWORKS
Electrica, 2008 A new routing algorithm for Low-earth orbit (LEO) satellite networks is designed in this study. For this reason genetic algorithms are used. A new objective function is obtained to find the suitable path according to the criteria of the delay and an ...
Derya YILTAS
doaj +2 more sources
Balanced routing of random calls
The Annals of Applied Probability, 2015 We consider an online network routing problem in continuous time, where calls have Poisson arrivals and exponential durations. The first-fit dynamic alternative routing algorithm sequentially selects up to $d$ random two-link routes between the two endpoints of a call, via an intermediate node, and assigns the call to the first route with spare ...
Luczak, MJ, McDiarmid, C
openaire +6 more sources
A New Approach on Cluster based Call Scheduling for Mobile Networks
Journal of Advances in Information Technology, 2012 An efficient cluster based approach on call scheduling in mobile networks is proposed in this paper. The dynamic threshold value (τ) is formulated with justification. The clusters are formed on the basis of defined threshold value.
P. K. Guha Thakurta +3 more
doaj +1 more source
Automatika, 2023 The performance of Wireless Sensor Networks (WSNs), a subset of Wireless Ad-hoc Networks, is significantly influenced by the application, lifetime, storage capacity, processing power, changes in topology, communication medium, and bandwidth.
Soundararajan S +3 more
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Dialogue management in vector-based call routing [PDF]
Proceedings of the 36th annual meeting on Association for Computational Linguistics -, 1998 This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call?" query. Routing behavior is trained from a corpus of transcribed and hand-routed calls and then carried out using vector-based information retrieval techniques.
Jennifer Chu-Carroll, Bob Carpenter
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Staffing and Routing in a Two-Tier Call Center [PDF]
SSRN Electronic Journal, 2005 This paper studies service systems with gatekeepers who diagnose a customer problem and then either refer the customer to an expert or attempt treatment. The probability of successful treatment by a gatekeeper decreases as the problem's complexity increases.
Sameer Hasija +2 more
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Ain Shams Engineering Journal, 2014 In this paper, we incorporate the idea of waveband switching in Mixed Line Rates (MLR) network design to address the problem of dynamic traffic grooming in waveband switching networks by investigating a cost function which take the effect of call holding
Tabarak allah Ali Mohamed +2 more
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Structural properties of optimal coordinate-convex policies for CAC with nonlinearly-constrained feasibility regions [PDF]
, 2011 Necessary optimality conditions for Call Admission Control (CAC) problems with nonlinearly-constrained feasibility regions and two classes of users are derived. The policies are restricted to the class of coordinate-convex policies.
Cello, Marco +8 more
core +1 more source
Analytical Call Center Model with Voice Response Unit and Wrap-Up Time
Advances in Electrical and Electronic Engineering, 2015 The last twenty years of computer integration significantly changed the process of service in a call center service systems. Basic building modules of classical call centers – a switching system and a group of humans agents – was extended with other ...
Petr Hampl
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Optimizing daily agent scheduling in a multiskill call center
, 2009 We examine and compare simulation-based algorithms for solving the agent scheduling problem in a multiskill call center. This problem consists in minimizing the total costs of agents under constraints on the expected service level per call type, per ...
Athanassios N. Avramidis +14 more
core +1 more source