Results 11 to 20 of about 5,154,260 (149)

Experiences of an In-Service Wizard-of-Oz Data Collection for the Deployment of a Call-Routing Application

HLT-NAACL 2007, 2007
This paper describes our experiences of collecting a corpus of 42,000 dialogues for a call-routing application using a Wizard-of-Oz approach. Contrary to common practice in the industry, we did not use the kind of automated application that elicits some ...
Mats Wirén, R. Eklund
semanticscholar   +1 more source

Dialogue management in vector-based call routing [PDF]

Proceedings of the 36th annual meeting on Association for Computational Linguistics -, 1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call?" query. Routing behavior is trained from a corpus of transcribed and hand-routed calls and then carried out using vector-based information retrieval techniques.
Jennifer Chu-Carroll, Bob Carpenter
openaire   +1 more source

Dynamic routing based on call quality

, 2009
The telephony over IP (ToIP) is becoming a new trend in technology widely used nowadays in almost all business sectors. Its concepts rely on transiting the telephone communications through the IP network. Today, this technology is deployed increasingly what the cause of emergence of companies is offering this service as Switzernet.
Hammami, Oussama, Lathion, Christian, Gabrielyan, Emin   +2 more
openaire   +2 more sources

Market-Based Call Routing in Telecommunications Networks Using Adaptive Pricing and Real Bidding

Intelligent Agents for Telecommunication Applications, 1999
M. Gibney, N. Jennings, Nicolaas J. Vriend, J. Griffiths   +3 more
semanticscholar   +1 more source

A flexible architecture for call centers with skill-based routing

, 2015
B. Legros, O. Jouini, Y. Dallery
semanticscholar   +1 more source

ORCH: many analyses, one merge-a deterministic multi-agent orchestrator for discrete-choice reasoning with EMA-guided routing. [PDF]

Front Artif Intell
Zhou H, Chan HY.
europepmc   +1 more source

Optimising regional organisation of endovascular thrombectomy for ischaemic stroke reusing a simulation model. [PDF]

BMJ Open
Maas WJ, van der Zee DJ, Lahr MMH, Roozenbeek B, Dippel DWJ, Kerkhoff H, Monks T, Buskens E, Uyttenboogaart M, CONTRAST investigators and the MR CLEAN registry investigators.   +9 more
europepmc   +1 more source

Research on joint vehicle routing optimization considering multiple distribution centers. [PDF]

PLoS One
Liu D, Li M, Lei Y, Yu P, Li B, Tang S.
europepmc   +1 more source

An open source platform to automate the design, verification, and manufacture of 3D printed microfluidic devices. [PDF]

Sci Rep
Goenner B, Temple S, Zapata S, Wakeham D, Snelgrove A, Gaillardon PE, Nordin GP, Gale BK.   +7 more
europepmc   +1 more source

IoT-Driven Pull Scheduling to Avoid Congestion in Human Emergency Evacuation. [PDF]

Sensors (Basel)
Gelenbe E, Ma Y.
europepmc   +1 more source