Results 251 to 260 of about 132,598 (273)
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Call Control and Routing in SONET Rings
2007In this paper, we provide a polynomial-time approximation algorithm for Call Control and Routing problems in SONET rings. In this problem, we are given a SONET ring and a set of calls, each of which is described by a source-destination pair of nodes together with an integer specifying the call demand, the aim is to devise a routing scheme such that the
Shuqiang Chen, Qizhi Fang
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Rule-based call-by-call source routing for integrated communication networks
IEEE INFOCOM '93 The Conference on Computer Communications, Proceedings, 2002Routing subject to multiple quality-of-service (QOS) constraints is considered. Such a problem arises in both private corporate backbone networks and public switched networks, and will become even more prevalent in the future with the emergence of asynchronous transfer mode (ATM) networks.
Whay Chiou Lee +2 more
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Server-switching policy for call routing in a multiskill inbound call centre
International Journal of Services Technology and Management, 2008In this paper, we present a server-switching policy for the routing of calls to Customer Service Representatives (CSRs) in a multiskill inbound call centre utilising Skill-Based Routing (SBR). We have considered two types of scenarios in which a multiskill SBR call centre handling inbound calls can function: (a) with specialist agents only, and (b ...
Chandra Sen Mazumdar +1 more
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Book-ahead call routing for flexible lifetime
IEEE Communications Letters, 2006For persistent and guaranteed quality of service (QoS), a book-ahead (BA) call connection is required to declare its exact lifetime in advance, which is not always possible for many BA applications. In this letter, we present a model for extendable BA lifetime through adoption of a new BA routing scheme based on the calculation of call extension ...
Iftekhar Ahmad, Joarder Kamruzzaman
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Call routing by simulated annealing
International Journal of Electronics, 1995Simulated annealing (SA) is a powerful stochastic search algorithm applicable to a wide range of problems. This paper presents some experiments of applying SA to an NP-hard problem, i.e. call routing in circuit-switched telecommunications networks. The call routing problem considered here can be described as assigning calls to paths in a network so ...
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A spoken language system for automated call routing
1997 IEEE International Conference on Acoustics, Speech, and Signal Processing, 2002We are interested in the problem of understanding fluently spoken language. In particular, we consider people's responses to the open-ended prompt of "How may I help you?". We then further restrict the problem to classifying and automatically routing such a call, based on the meaning of the user's response. Thus, we aim at extracting a relatively small
Riccardi, Giuseppe +3 more
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Innovative Call Routing: Concept and Experimental Observations
2008 IEEE Asia-Pacific Services Computing Conference, 2008In this paper we explore the service creation process for IMS based applications and investigate how IMS service capabilities such as presence and profile can be used to create application that gives user control and enrich the user experience. The use cases we have selected focus on an application we call Personal Inbound Call Routing (PICR), an ...
Hui-Na Chua +4 more
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A neural network solution for call routing with preferential call placement
[Proceedings] GLOBECOM '90: IEEE Global Telecommunications Conference and Exhibition, 2002A neural network solution to the problem of routing calls through a three-stage interconnection network is presented. The solution uses a Hopfield network with a binary threshold, rather than a sigmoidal function. An important feature of this solution is that the weights of the neural network are fixed for all time and are independent of the current ...
P.J.W. Melsa, J.B. Kenney, C.E. Rohrs
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Routing for Diverting Calls in ICAR System
2006 International Conference on Wireless Communications, Networking and Mobile Computing, 2006Integrated cellular and ad hoc relaying systems (ICAR) is a new wireless system architecture based on the combination of cellular and modern ad hoc relaying technologies. The ICAR system can balance loads of the system, increase the system's capacity cost effectively, reduce transmission power for mobile hosts and extend system coverage by using ad hoc
Hong Peng, Jiong Zhu
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A study on natural language call routing
Proceedings 1998 IEEE 4th Workshop Interactive Voice Technology for Telecommunications Applications. IVTTA '98 (Cat. No.98TH8376), 2002Automated call routing is the process of associating a user's request with the desired destination. Although some of the call routing functions can often be accomplished though the use of a touch-tone menu in an interactive voice response system, the interaction between the user and such a system is typically very limited.
C.-H. Lee +6 more
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