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A comparative analysis of crossovers in genetic algorithms for route optimization: case studies from Astana and Shymkent, Kazakhstan. [PDF]
Sci RepKazbek R +4 more
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A flying ad-hoc network dataset for early time series classification of grey hole attacks. [PDF]
Sci DataHutchins C +3 more
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Video Relay Service Interpreters' Experiences with Caller Behavior: An Occupational Health Risk Call to Action. [PDF]
Healthcare (Basel)Dean RK +6 more
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Call routing and the ratcatcher
Combinatorica, 1994zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Paul D. Seymour, Robin Thomas 0001
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On natural language call routing
Speech Communication, 2000Automated call routing is the process of associating a user's request with the desired destination. Although some of the call routing functions can often be accomplished though the use of a touch-tone menu in an interactive voice response system, the interaction between the user and such a system is typically very limited.
Chin-Hui Lee +6 more
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Speech Communication, 2006
Call-routing is the technology of automatically classifying the type of a telephone call from a customer to a business or an institution in order to transmit the call onward to the correct “destination”. Making transcriptions of calls to provide training data for automatic routing in a particular application requires considerable human effort, and it ...
Huang, Qiang, Cox, Stephen J.
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Call-routing is the technology of automatically classifying the type of a telephone call from a customer to a business or an institution in order to transmit the call onward to the correct “destination”. Making transcriptions of calls to provide training data for automatic routing in a particular application requires considerable human effort, and it ...
Huang, Qiang, Cox, Stephen J.
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2018 10th International Conference on Communication Systems & Networks (COMSNETS), 2018
The smartphone industry has gained a large user base since the digital revolution. Due to this, even the Telecommunication operators have had a surge in customers. This has led to call tariffs being decided by the operators and frequently users end up paying for more than what they have used.
R. Siva Karthik +2 more
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The smartphone industry has gained a large user base since the digital revolution. Due to this, even the Telecommunication operators have had a surge in customers. This has led to call tariffs being decided by the operators and frequently users end up paying for more than what they have used.
R. Siva Karthik +2 more
openaire +1 more source
Intelligent Call Routing for Telecommunications Call-Centers
2020At telecommunications companies, call-centers have the highest interaction with customers, and the operators’ performance is vital because an excellent service satisfies the customer and helps a better operation. Therefore, attempts are made to use customer data, call operator data, and historical service data to improve support.
Sérgio Jorge +2 more
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Advances in natural language call routing
Bell Labs Technical Journal, 2003This paper describes Bell Labs' efforts in developing core technologies toward natural language call routing (NLCR) applications. NLCR refers to technology allowing callers of a call center to be automatically routed to their desired destination based on natural spoken responses to an open-ended prompt such as “How may I direct your call?” Such ...
Hong-Kwang Jeff Kuo +2 more
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