Results 221 to 230 of about 4,574 (259)

Discriminative training for call classification and routing

7th International Conference on Spoken Language Processing (ICSLP 2002), 2002
Hong-Kwang Jeff Kuo, Chin-Hui Lee, Imed Zitouni, Eric Fosler-Lussier, Egbert Ammicht   +4 more
openaire   +1 more source

Automatic call routing

2006
HIIM LARS, SCHRADER THIES
openaire   +2 more sources

Experience-Based Routing in Call Center Environments

Service Science, 2015
Thomas Robbins
exaly  

Staffing and routing in a two-tier call centre

International Journal of Operational Research, 2005
Edieal Pinker, Sameer Hasija
exaly  

Call admission control and routing in integrated services networks using neuro-dynamic programming

IEEE Journal on Selected Areas in Communications, 2000
J N Tsitsiklis
exaly  

METHOD AND SYSTEM FOR CALL ROUTING

2014
SINGH MANPREET, TANG HWAN JANG, LOTTI JAMES W   +2 more
openaire   +3 more sources

Server-switching policy for call routing in a multiskill inbound call centre

International Journal of Services, Technology and Management, 2008
Chandra Sen Mazumdar
exaly  

FLEXIBLE CALL ROUTING SYSTEM

1999
GHAI RAJAT, HEBERT MARK P, SILVA MICHAEL
openaire   +3 more sources

Dynamic call routing system

1992
BEZEMER DANIEL BOLTE, HOFSTEE JAN HENK EELSE   +1 more
openaire   +2 more sources

Special service call routing

1991
CATRON NANCY A, FAMULARE RICHARD J, FODALE JOSEPH V, HANSON KARRIE J, KOCH ROBERT A, LARGE RONALD E, SAHNI PARAMDEEP S, SCHWARTZ ALAN I, ZOCCOLILLO SUSAN M   +8 more
openaire   +3 more sources