Results 201 to 210 of about 4,574 (259)
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Call Control and Routing in SONET Rings
Lecture Notes in Computer Science, 2007In this paper, we provide a polynomial-time approximation algorithm for Call Control and Routing problems in SONET rings. In this problem, we are given a SONET ring and a set of calls, each of which is described by a source-destination pair of nodes together with an integer specifying the call demand, the aim is to devise a routing scheme such that the
Qizhi Fang, Fang Qizhi
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Call routing and the ratcatcher
Combinatorica, 1994zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Paul D. Seymour, Robin Thomas 0001
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Intelligent Call Routing for Telecommunications Call-Centers
2020At telecommunications companies, call-centers have the highest interaction with customers, and the operators’ performance is vital because an excellent service satisfies the customer and helps a better operation. Therefore, attempts are made to use customer data, call operator data, and historical service data to improve support.
Sérgio Jorge +2 more
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2018 10th International Conference on Communication Systems & Networks (COMSNETS), 2018
The smartphone industry has gained a large user base since the digital revolution. Due to this, even the Telecommunication operators have had a surge in customers. This has led to call tariffs being decided by the operators and frequently users end up paying for more than what they have used.
R. Siva Karthik +2 more
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The smartphone industry has gained a large user base since the digital revolution. Due to this, even the Telecommunication operators have had a surge in customers. This has led to call tariffs being decided by the operators and frequently users end up paying for more than what they have used.
R. Siva Karthik +2 more
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The Call-center. Development of algorithm routings of calls
2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE), 2012Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
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Advances in natural language call routing
Bell Labs Technical Journal, 2003This paper describes Bell Labs' efforts in developing core technologies toward natural language call routing (NLCR) applications. NLCR refers to technology allowing callers of a call center to be automatically routed to their desired destination based on natural spoken responses to an open-ended prompt such as “How may I direct your call?” Such ...
Hong-Kwang Jeff Kuo +2 more
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Discriminative techniques in call routing
2003 IEEE International Conference on Acoustics, Speech, and Signal Processing, 2003. Proceedings. (ICASSP '03)., 2003Call-routing is a technology that attempts to route automatically a telephone query from a customer to one of a number of destinations. In vector-based call-routing, a query is represented in a high-dimensional vector space whose axes correspond to words, or sequences of words, that appear in the vocabulary used by callers.
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Mixture language models for call routing
Interspeech 2004, 2004Our goal is to extract information from a telephone call in order to route the call to one of a number of destinations. We assume that we do not know "a priori" the vocabulary used in the application and so we use phonetic recognition followed by identification of salient phone sequences. In previous work, we showed that using a separate language model
Qiang Huang 0006, Stephen J. Cox
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The Journal of the Acoustical Society of America, 2006
Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent disambiguations, which may be stored in heuristic profiles that are associated with callers.
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Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent disambiguations, which may be stored in heuristic profiles that are associated with callers.
openaire +1 more source