Results 181 to 190 of about 6,604 (198)

Speech-enabled natural language call routing: BBN call director

7th International Conference on Spoken Language Processing (ICSLP 2002), 2002
Premkumar Natarajan, Rohit Prasad, Bernhard Suhm, Daniel McCarthy   +3 more
openaire   +1 more source

A Staffing Algorithm for Call Centers with Skill-Based Routing

Manufacturing and Service Operations Management, 2005
Ward Whitt
exaly  

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers

Manufacturing and Service Operations Management, 2012
Vijay Mehrotra, Kevin Ross, Yong-Pin Zhou   +2 more
exaly  

Spoken language acquisition for automated call routing

3rd International Conference on Spoken Language Processing (ICSLP 1994), 1994
Allen L. Gorin, H. Hanek, Richard C. Rose, Laura G. Miller   +3 more
openaire   +1 more source

Discriminative training in natural language call routing

6th International Conference on Spoken Language Processing (ICSLP 2000), 2000
Hong-Kwang Jeff Kuo, Chin-Hui Lee
openaire   +1 more source

Experience-Based Routing in Call Center Environments

Service Science, 2015
Thomas R Robbins
exaly  

Design vs practice

International Journal of Operations and Production Management, 2016
Benjamin Ellway
exaly  

Call/Session Routing and Connection Routing Methods

2007
openaire   +1 more source

Boosting and combination of classifiers for natural language call routing systems

Speech Communication, 2003
Imed Zitouni, Hong-Kwang Jeff Kuo, Chin-Hui Lee   +2 more
exaly  

Preemption-Aware Instantaneous Request Call Routing for Networks With Book-Ahead Reservation

IEEE Transactions on Multimedia, 2007
Iftikhar Ahmad, Joarder Kamruzzaman, Iftekhar Ahmad   +2 more
exaly